Carlos A. G. Email & Phone Number

Arlington, Va, Us

Washington Dc

Operate teleconferencing equipment during live-streaming and recording events, managing the configuration of cameras, audio, screens, teleprompters, microphones, and MCUs—ensuring the connectivity and optimal performance of the system.Reimage and configure desktop and laptop computers. Install and manage IT assets—including memory modules, solid state drives, monitors, KVMs, Ethernet and fiber cabling, Cisco switches, routers and VoIP phones, printers, and uninterruptible power supplies.Manage, secure, and troubleshoot Motorola handheld radios, including loading AES encryption keys via key variable loaders (KVLs) to ensure continuous communication capabilities and enforce the organization's security policies.Provide remote and on-site customer service/technical support—implementing troubleshooting methodologies to resolve IT incidents and mitigate potential impacts to operations by reducing recurrence, identifying actionable solutions, and coordinating repairs and restoration efforts.Monitor and analyze various server rooms' indications and warnings, operational status, and other conditional factors to assess the impact of changing conditions.Design, revise, and introduce standard operating procedures for the execution of daily operations—identifying process improvements and innovative approaches to service delivery. Brief customers and stakeholders on operational status and best practices.

Produced strategic and operational products utilizing tactical decision aid software, productivity software, geo-positioning systems and data visualization tools—identifying significant worldwide incidents and impacts to national assets, supporting the decision-making process of the chain of command, watch duty officers and high-ranking DoD officials.Spearheaded the management of numerical prediction model software and databases, geo-positioning software (ArcGIS, GCCS), classified hardware, and network-wide systems—further overseeing the implementation of security configuration items.Maintained a shared hot site on behalf of the department’s disaster recovery program—ensuring software and hardware were up-to-date and performing optimally, managing access control lists, security network connections, and whitelisting websites.Utilized network packet analyzing software and logging capture applications (Wireshark, Event Viewer, Syslog) to scan local area network traffic—aiding in the enforcement of compliance of approved security policies in the department.Employed help-desk ticketing procedures based on the SolarWinds Web Help Desk ticketing system—mitigating existing and potential impacts by reducing recurrence, ensuring adherence to service-level agreements, and identifying actionable solutions.Leveraged security-based technical acumen to facilitate training for intelligence personnel on network operations and security, cybersecurity awareness, physical control measures (sensitive compartmented information facilities and server rooms), electronic emissions control, and the handling, storage, and disposal of classified information.Operated, maintained, and updated onsite tools and equipment including telemetry sensors, geographic positioning systems (GPS) GCCS and Thresher, database servers, shipboard radar, receiving terminals, and all telecommunications systems.

San Juan, Puerto Rico