Sedric Chong Chiu Hann Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Throughout my career in account management, I have consistently delivered exceptional results. My track record includes achieving a remarkable 95% or higher in performance ratings. I have successfully propelled top-tier merchants to surpass their previous sales revenue by an impressive 150% or more.One of my key strengths lies in building strong relationships with clients and ensuring their continued promotion every month. By maintaining open lines of communication and providing exceptional support, I have established trust and loyalty with clients, encouraging them to consistently engage in promotional activities.In addition to client management, I actively contribute to the success of merchants by equipping them with the necessary tools and strategies to boost their sales volume and increase brand awareness on the Shopeefood platform. Through in-depth analysis of each merchant's sales reports and menu items, I am able to identify areas of improvement and develop tailored marketing plans to maximize their sales revenue.Furthermore, I am adept at handling customer and brand-related issues, providing swift and effective support to both merchants and their customers. By addressing concerns promptly and professionally, I contribute to the overall success and reputation of the brands I work with.In summary, my account management experience encompasses a strong track record of achieving exceptional results, boosting merchant sales revenue, maintaining client relationships, providing strategic support, and resolving customer and brand-related issues.

Klang, Selangor, Malaysia

As an Inside Sales Representative, I have consistently demonstrated exceptional critical thinking abilities that have contributed to the success of my role. Through careful analysis of complex customer requirements, I am able to identify pain points and propose tailored solutions that not only meet their needs but also maximize customer satisfaction and drive revenue growth. By understanding the unique challenges faced by each customer, I can effectively position our products or services as the ideal solution, resulting in increased sales and long-term customer loyalty.One of my primary focuses has been to ensure high levels of customer satisfaction. By providing exceptional service to both new and existing clients, I have cultivated strong relationships built on trust and reliability. I understand the importance of actively listening to customer concerns, addressing their questions, and going the extra mile to meet their needs. By consistently exceeding customer expectations, I have fostered a positive reputation and received positive feedback, which has led to repeat business and referrals.

Damansara, Selangor, Malaysia

Throughout my internship in Digital Marketing, I have learned how to use Ads Manager and how to create and design a attractive yet simple to understand post.

Malaysia

Klang, Selangor, Malaysia

Working as a sales executive in a Samsung retail shop can be both challenging and rewarding. Complexity of Tasks: Being a sales executive in a retail shop, especially in a conglomerate company like Samsung, often means handling complex tasks. You may be responsible for understanding and promoting a wide range of Samsung products, including smartphones, tablets, wearables, and home appliances. This requires staying updated on product features, specifications, and any new releases or updates.Working under Pressure: Working in a conglomerate company like Samsung often involves dealing with high expectations and targets. Convincing Conversations: As a sales executive, one of your key responsibilities is to engage with customers and have convincing conversations that address their wants and needs. This involves actively listening to customers, understanding their requirements, and recommending suitable Samsung products that align with their preferences. You may need to showcase the unique features, benefits, and value propositions of Samsung products to persuade customers to make a purchase.Sales Performance Recognition: It's impressive that you were recognized as one of the top 5 salespersons in the first quarter. This indicates that you have demonstrated exceptional sales skills, customer service, and an ability to meet or exceed sales targets. Such recognition not only boosts your confidence but also reflects your dedication and hard work in delivering results.Product Knowledge: To excel as a sales executive, it's crucial to have in-depth knowledge about Samsung products. Customer Service: Providing excellent customer service is essential in a sales executive role. You need to ensure that customers have a positive shopping experience, address any concerns or issues they may have, and build long-term relationships with them.

Mass Communication, Meeting And Event Planning

Bachelor Of Arts (Hons) Mass Communications, Mass Communication/Media Studies