Seejay Lewis Email & Phone Number

San Diego, California, United States

• Support growth objectives by maintaining a high level of community engagement across social platforms that results in increased brand advocacy and awareness – Instagram, YouTube and TikTok
• Develop and own the social media content calendar, recommend post frequency and execute organic posts across PDP social channels
• Own the content strategy which elevates the PDP brand and the potential to create virality
• Work with internal teams, designers and agencies to create engaging world class content
• Develop and implement content marketing campaigns that drive awareness and engagement for PDP
• Manage, design and implement direct email marketing campaigns to our email list database. Work with Product Marketing Managers to create an ongoing schedule of content.

San Diego, California, United States

• Identifies customer needs and takes proactive steps to maintain positive experiences.
• Responds to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
• Analyzes customer feedback on product ranges and new releases. Performs product tests, evaluating and becoming knowledgable with products and gaming consoles.
• Documents processes, training materials, support site, and logs technical issues, as well as customer compliments and complaints.

Greater San Diego Area

• Managed Mortgage and Related CRM Product Training for entire company, while overseeing Employee Orientation, On-Boarding Curriculums through group and one-on-one trainings.
• Maintained companies Training Website and internal Knowledge Base.
• Hosted Weekly Live Training Webinars, recorded Marketing Videos, and created all Setup, User, and Sales Guides.

Greater San Diego Area

• Mentored and Supervised team of 15 Customer Success Representatives. Managed VIP accounts and Enterprise Administrators to increase user product adoption.
• Assess and handle escalated client concerns to thorough resolution/ Lead individual trainings with at-risk clients and critical accounts to guarantee contract renewal.
• Provide high tier account management and technical support for SaaS built on the Salesforce Platform.

Greater San Diego Area

• Managed Ticket Sales through Window, Phone, and Online. Lead Subscription Representative for Jazz Series, Fox Theatre Film Series, and Bayside Summer Nights.
• Maintained and processed all incoming website sales, printing and mailing all ticket and subscription orders in timely manner.
• Managed the Subscription Front Desk in Symphony Towers Lobby, which included always being available to answer any questions, and direct inquiries to the appropriate location.

Greater San Diego Area

• Sales Representative for In Person and Online Music Classes.
• Connected Parents and Students with Music Teachers in their area through In-Person Weekly Classes or Online Sessions, sold on Monthly, or Quarterly Plans.
• Used Music and Theatre Training Knowledge to influence the importance of Performing Arts for youth to Parents, and meet Sales Goals.

Greater San Diego Area

Opened and closed Drive Thru Store while supervising employees, delegating responsibilities, training baristas as needed and developing positive relationships with the staff and customers.

Greater San Diego Area

• Managed Ticket Sales through Window, Phone, and Online for San Diego Theatres including Civic Theatre, Balboa Theatre, San Diego Opera, and Broadway San Diego.
• Maintained and processed all incoming phone or window sales.
• Managed the Rush Hour Ticket Windows during Broadway San Diego and San Diego Opera performances.

Greater San Diego Area

Managed Customer Service and Geek Squad Counter, working with clients to ensure their satisfaction. Trained new employees quarterly. Cross-trained and provided back-up for other customer service representatives when needed in other departments or front lanes. Consistent Leader of customer credit applicants for Best Buy Credit Cards within retail location.

Visual And Performing Arts

Musical Theatre