Seema Gupta Email and Phone Number
Seema Gupta work email
- Valid
- Valid
- Valid
Seema Gupta personal email
Seema Gupta phone numbers
Process Improvement leader with 20+years driving operational efficiencies, technology enablement & adoption, and better experiences for employees & customers.Passionate about continuous improvement, Seema brings a human-centered lens and service design expertise drawing upon Lean Six Sigma, Design Thinking, and Agile frameworks to guide and enable teams to dig deep, build empathy, ideate & solve problems. She believes in co-creating to harness creativity, build engagement, and develop organizational capability. Proven history leading projects creating and delivering innovative solutions and strategies to improve operational or financial performance in Technology, Telecommunications, Finance, and Insurance sectors. Seema is very interested in environmental and social sustainability and open to exploring opportunities to volunteer/mentor in that space.PROFESSIONAL SKILLS:Business process optimizationLeading change initiativesLeading and managing business operationsLean Design consultationDesign Thinking Service DesignProject managementAgile values and principlesScrum frameworkContinuous improvementBusiness AnalysisUsability TestingCertifications:Lean Six Sigma Green Belt, Agile Product Owner, Scrum Master, Advanced Design Thinking
Definity
View- Website:
- definityfinancial.com
- Employees:
- 3750
-
Sr. Manager, Claims TransformationDefinityWaterloo, On, Ca
-
Transformation ManagerDefinity Mar 2022 - PresentWaterloo, Ontario, CanadaLeading Auto Insurance Claims Operations transformation initiatives - from discovery to implementationDriving continuous improvement practices in the business to deliver better outcomes for customers, employees, stakeholders
-
Alumni CoachIdeo U Feb 2023 - Dec 2023Member of the teaching team for Ideo U courses "Human-Centered Service Design", "Insights for Innovation", "From Ideas to Action". -
Sr. Lean Design ConsultantSun Life Nov 2019 - Mar 2022- Redesign/improve processes using to drive efficiency, improve CX- Conduct current state assessments, qualitative/quantitative research & analysis to identify gaps, provide recommendations, build roadmaps - Implement operating models that incorporate predictive models, automation, and Artificial Intelligence driven innovation into daily operations - Build and implement supporting management system with defined standards and KPIs to embed and sustain change -
Director, Lean SolutionsSun Life Financial Dec 2017 - Nov 2019 Accountable for design and implementation of Lean Solutions projects supporting Client Care Center (Call Center Operations), Group Health & Dental Operations Developed and maintained roadmap of approved Lean projects and pipeline opportunities informed by business plans and reflecting client needs Led, developed, deployed a team of high-performance consultants enabling business outcomes on time and within budget Projects focused on solving recurring problems through process optimization and automation using data and a range of methods/tools (Lean, Six Sigma, DMAIC, Customer Value Stream Redesign, Design Thinking, User Experience, Client Journey Mapping, Agile, ADKAR, Tableau, Pega, JIRA)
-
Sr. Lean Solutions ConsultantSun Life Financial Jun 2015 - Dec 2017Kitchener, Canada Area Led process improvement projects for Enterprise Services/IT, Corporate, Legal functions driving operational effectiveness and efficiencies across value streams Lean consulting and Agile coaching on transformational initiatives including DevOps Release Management, Marketing Operations Redesign, Robotic Process Automation CoE Achieved benefits include cost savings, client & stakeholder satisfaction through improved cycle time & better quality deliverables, higher employee engagement Performance recognized with and iSTAR award and CEO Excellence award nomination
-
Sr. Process/Functional AnalystBlackberry Apr 2014 - Feb 2015Waterloo, OntarioMultiple roles in a matrix environment:-Data Governance Lead establishing master data governance to ensure high quality data across ERP and CRM systems.-Agile coach and program lead on special programs focusing on organisational change management and process improvement/re-design.-Designed and implemented Architecture Repository used to manage roadmaps and architectural artifacts based on TOGAF. -
Business Process Automation ArchitectBlackberry Aug 2012 - Apr 2014Waterloo, Ontario* Lead intake, design, and development of automation solutions through the Business Process Automation Centre of Excellence (COE). * Provide strategic input into BPA roadmap/Plan of Record. Manage and priortize all requests, conducting cost-benefit analysis and provide recommendations to management. * Measure KPIs and establish communication channels to ensure engagement with business and continuous improvement to team processes.* Provide consultation to business on identifying automation opportunities, facilitate future state process modeling* Conduct design reviews, user acceptance testing, and manage development using the Agile framework
-
Enterprise Content Management ArchitectBlackberry Mar 2009 - Aug 2012Waterloo, OntarioChange Management Lead and Process Architect for enterprise collaboration and content management systems including OpenText Livelink, IBM Lotus Connections, OpenText Digital Media Manager, and Atlassian Confluence. Led enterprise-scale transformation initiatives designing and implementing people and process frameworks to meet organizational goals (operational efficiency, regulatory compliance, employee engagement) and realize high business value from deployed technology. Member of the e-Collaboration and Content Management Architecture team, consulted in strategy and roadmap development, RFP evaluation, proof of concepts, information architecture, governance design, gap analysis, business readiness for associated initiatives including Enterprise Portals, Enterprise Search, and Business Process Automation. "Honor Award" recipient of the highest award within RIM CIO, for outstanding design and deployment of RIM’s e-Collaboration ecosystem.
-
Team Lead, Strategic Intitiatives, Knowledge ManagementBlackberry Dec 2007 - Mar 2009Waterloo
-
Team Lead, Service DocumentationBlackberry Mar 2007 - Dec 2007
Seema Gupta Skills
Seema Gupta Education Details
-
Technical Communication -
Sndt UniversityDigital Electronics
Frequently Asked Questions about Seema Gupta
What company does Seema Gupta work for?
Seema Gupta works for Definity
What is Seema Gupta's role at the current company?
Seema Gupta's current role is Sr. Manager, Claims Transformation.
What is Seema Gupta's email address?
Seema Gupta's email address is se****@****ife.com
What is Seema Gupta's direct phone number?
Seema Gupta's direct phone number is +151959*****
What schools did Seema Gupta attend?
Seema Gupta attended Seneca College Of Applied Arts And Technology, Sndt University.
What are some of Seema Gupta's interests?
Seema Gupta has interest in Customer Engagement, Social Services, Children, Economic Empowerment, Business Intelligence (Bi), Customer Relationship Management (Crm), Education, Business Analytics, User Experience (Ux) Design, Environment.
What skills is Seema Gupta known for?
Seema Gupta has skills like Business Process, Agile Methodologies, Change Management, Team Leadership, Lean Thinking, Process Improvement, Project Management, Facilitation, Agile Project Management, Business Analysis, Software Documentation, Leadership.
Not the Seema Gupta you were looking for?
-
4gmail.com, spectrumconsultingindia.com, gmail.com, accenture.com -
-
1nanospeed.ca2 +178070XXXXX
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial