Christopher Murphy Email & Phone Number

United States

- Serve as the team's primary Zendesk administrator- Work cross-functionally between teams (Customer Success, Engineering, Product) to solve customer issues.- Manage ticketing queue to provide timely and accurate responses to customer inquiries- Act as an expert and make recommendations to clients, while also coaching the team on streamlining processes using our products- Provide timely and accurate responses via Chat support feature- Demonstrate strong problem-solving skills and empathy while addressing customer issues- Maintain high customer satisfaction score of 95% or higher- Create internal and client-facing documentation and knowledge base articles

- Analyze trends and opportunities to drive continuous process improvement of the SaaS platform- Triage incoming service request tickets and resolve service issues- Collaborate with Customer Success and Development teams to ensure customer satisfaction- Analyze various sets of data in resolution of problems including, but not limited to HTML, CSS, Javascript, and network calls- Wrote documentation for new and upcoming features and updated existing documentation in help database- Facilitated discussion between clients and development teams to further improve the platform

Mcdonough, Georgia, United States

- Utilize CRM systems in compliance with HIPAA regulations- Utilize SaaS systems to develop more efficient workflows - Perform outbound calling duties for patients with outstanding routine appointments- Foster a positive team environment- Consistently meet team metrics regarding appointments set and kept

Information Technology

Associate'S Degree, Computer Programming

Studying software coding, web design, and web development

Graduate