Seena Mathews Email & Phone Number

United States

Enhanced enterprise search experience within BMS by executing a transformational program to rearchitect the search solution and to redesign user experience. For this multi-supplier integrated program, provided search quality and user experience advocacy by gathering stakeholder requirements, identifying authoritative content sources, analyzing and then mapping users’ intent to promoted content, and ensuring that the final product met customer expectations. • Maintained regular BMS stakeholder meeting cadence to identify authoritative content, gather business and user experience requirements, and to receive feedback and signoff on changes• Maintained knowledge of BMS data repositories and authoritative content including Policies, SOP, Research & Development, Drug Discovery, functional business team portals, published news/literature, and Service Desk and HR knowledge articles to continuously improve search results quality• Coordinated and escalated within the team of engineers supporting a complex integration of SharePoint Online Index with various other information silos utilizing BA Insight connectors and SmartHub to ensure search results are normalized and tailored for ease of consumption• Analyzed and categorized around 10,000+ commonly used keywords and configured within Azure LUIS to teach the AI engine to identify user intent from search queries. Developed LUIS Intent/Entity mapping to promote authoritative content within search results interface. Completed configuration and promotion of changes through POC, preproduction and production environments.• Provided Scrum Master role within this multi-supplier (BAI, Accenture, DXC) Agile DevOps project running daily standups and tracking of project tasks status within Jira

United States

Provided support for BMS Enterprise Information Management (EIM) applications by being the designated IT Support Engineer and technical liaison to identify, troubleshoot, escalate, and coordinate infrastructure and security related issues with different support organization within BMS and with third party suppliers.

United States

Managed a complex, globally distributed SharePoint environment with more than 20 farms and 200 plus servers supporting business critical applications.• Designed, implemented, and configured several SharePoint farms to support new demand, scale out applications, and to support upgrades and migrations• Provided SharePoint expertise and 3rd Level Engineering support to manage escalations with Microsoft and other vendors• Coordinated end to end infrastructure support by working with Windows Server, Network, Database, Storage, Identity, and Security teams to offer a resilient and available service• Planned and executed infrastructure lifecycle management of the environment through release and change management with regular patching, service pack installations, and version upgrades• Developed standard operating procedures, trained offshore team, and coordinated 24x7 service delivery

United States

Managed and maintained a consumer facing content publishing farm with around 30 Web Applications.• Provided time sensitive publishing lifecycle management aligned to marketing campaigns and media events• Executed system maintenance without impacting publishing sites

United States

Provided engineering and customization support for a SharePoint 2003/2007 farm designed as the EDS intranet and team collaboration platform.• Evaluated, tested, and implemented product upgrades and other Microsoft and third party developed custom extensions for SharePoint• Implemented SharePoint search integration with the FAST Search Engine• Developed a custom webpart in C# and a new search interface to integrate with FAST search engine and to provide FAST search experience within SharePoint• Developed Web parts, custom controls, SharePoint Features, SharePoint Solutions and deployed them to enhance out of the box functionality

United States

Developed and deployed tools and scripts to improve service delivery efficiency, automation, and self-service adoption within the EDS internal IT organization and to support external customers.• Installed and maintained a model office environment representing production including Active Directory, DNS, DHCP, Exchange, and other systems components to support development and testing of automation tools• Designed and developed several applications to automate user migration and management within Active Directory and Exchange environments• Developed a self-service web portal and associated backend scripts to automate IMAC and other service requests for the Messaging and Collaboration environment for EDS which resulted in reduced Service Desk calls• Automated monthly service quality report generation by developing SQL queries and stored procedures

Master Of Science - Ms, Computer Science

Bachelor Of Science - Bs, Computer Science