Susan Richardson Email and Phone Number

Data curation:* Monitoring data quality in ChemSpider.* Reviewing large data sets prior to deposition to the database.User and technical support for ChemSpider and related databases:* Listening to users' problems, working out what has really gone wrong, and offering support and solutions. * Engaging with the community, representing ChemSpider and ChemSpider Synthetic Pages on social media.Production planning:* Using knowledge and awareness of how the site is used to help shape development.Training:* Creating training materials and presentations.* Running training sessions in person and online.Technical writing and documentation:* Scripting, recording and editing tutorial videos.* Creating help documents for the site.

Played a key role in improving currency from >6 months to less than a week, by proactively identifying and fixing workflow problems, creating new procedures, and developing macros and programs to automate and streamline workflow. Contributed to team Excellence Award, and consistently exceeded personal and team targets.Day-to-day responsibility for content selection and data entry for the Analytical Abstracts database. Other tasks, including source list curation, issue makeup, and assisting with planning training sessions for customers.Answering queries from vendors, other publishers, and customers in order to provide the best level of customer service.Running Photoshop training sessions for the Editorial Production department.

Writing a condition report about a 1920s beaded silk dress, providing necessary information in a clear and concise manner.Creating a video in Adobe Premier Pro, talking about the history and cultural context of the dress.Writing and carrying out a treatment proposal for the dress, adhering to a budget and working with materials that were already at hand.

Writing a condition report for Autumn Landscape by John Calvin Stevens, adhering to style guidelines. Researching the cultural context and history of Autumn Landscape, using online and offline resources.Writing a treatment proposal and seeking approval from my supervisor and the painting’s owner.Carrying out the proposed treatment, following the approved plan and providing photographic and written documentation of every step of the treatment.Creating a podcast video about the work I was doing in the internship.Explaining our work to visitors to the Conservation lab, conveying complex technical information clearly and concisely.

Graphic design work including editing wedding photographs, modifying layout templates, creating new layouts, and choosing backgrounds to best suit the images.Corresponding with customers, addressing problems, and helping to ensure a high level of customer satisfaction.

Assisting students in general computer use as well as use of graphics programs.Answering phones, to provide students with information on the lab's opening hours and software suites.