Wouter Segers Email & Phone Number

* Country strategy including continued transformation of the SWL service offering.* Staffing management, 3th parties management and capacity management.* Solution adaptation including link to corporate network and sales team, management of impact of infrastructure works, management of local SOP.

• Took the opportunity to broaden my horizon to develop market and network insights.
• Responsible to kick-start a profitability management function. A network review and optimization framework was built-up including both commercial, network and operational improvement levers. Creating 360° insights in.
• Initiated and leaded the SWL Connexion program, in which a structural loss-making service offer is transformed into a break-even business thanks to a truly cross functional approach. With a 33 Mio Eur annual P&L.

• Further strengthening of business intelligence and project portfolio capabilities:
• To overlook Operations divisions performance domains including financials, productivity, quality and safety. Cascade, improve and connect key business insights and its improvement actions. Support and develop the.
• To install a corporate performance framework (process, organization, metrics, dashboards and tools) including the set-up of decentralized performance organizations in the Operations divisions, and creation of a monthly.
• To manage the operations optimization and transformation portfolio (programs & projects) in close collaboration with strategy function and the management teams of the operations divisions. Start with setting up a.
• To sponsor high impact improvement programs including Operations Cost Decrease program (2018, P&L impact of 3 Mio Eur recurring annually), Captain of the strategy implementation mission team (2018 – mid 2019), Set-up.
• Key contributor in strategy definition including designing the industrialization and digitization strategy, roadmap of digitization of customer communication, roadmap definition of operational cockpit.

• As from September 2016, I combined the role of performance manager with heading the management development program:
• Coaching a team of young potentials (10 FTE) with focus on intensive development of management skills
• The team supported different business projects to improve various processes in line with strategy and transformation needs
• Development of a competence center in Project Management. Our team developed and applied both project- and change management principles as the ‘lean’ approach (visual management tools, basic 5s, PDCA-cycles bottom-up)

• Broadened my horizon and responsibilities organically by taking up a larger scope including all Operations divisions.
• Responsible for the set-up of a standardized performance framework for all Operational entities including planning, real time, customer service, asset management stations and drivers’ management.
• Creation and management of a central performance management team of 10 FTE including both project/program management capabilities and the set-up of a BI community.
• Monitor Operations performance (analyses, follow-up and communication).
• Responsible for Partner management with Infrabel.
• Set-up and managing product owner role for backbone tools, applying ‘agile’ methodology.

• Started my journey in freight rail with the booths on the ground in the local operations, supporting the privatization of the activity.
• Responsible for the set-up of a standardized performance framework covering the 7 production areas of the stations division.
• Creation and management of a production control team of 7 FTE both central and in the production areas.
• Monitor stations performance (analyses, follow-up and communication).
• Support the turnaround of stations division, re-organizing from 2500 FTE/200 locomotives to 800 FTE, 90 locomotives) by identifying best practices and proposing improvement projects.
• Manage high impact improvement projects as centralization of administration, merging of production areas, closing of stations and optimization of weekend activities.

• Management consulting focusing on performance improvement in order to acquire a broad range of skills and experiences in a short timeframe.
• Business process optimization (procurement, order-to-cash, manufacturing and inventory management).
• Development and implementation of internal audit frameworks.

Master'S Degree, Applied Economics

Education record