Hossam Farrag Email & Phone Number

Abu Dhabi Emirate, United Arab Emirates

IT Field EngineerTechnical Support:• Provide first-line support to end-users for hardware, software, and network issues.• Troubleshoot and resolve technical problems related to operating systems, applications, and hardware.• Assist users with setup, configuration, and use of computer systems and software.System Maintenance:• Monitor and maintain IT systems, including servers, networks, and hardware.• Perform regular system updates, patches, and backups to ensure security and functionality.Network and Infrastructure:• Assist in the setup, configuration, and maintenance of network devices, including routers, switches, and firewalls.• Monitor network performance and address connectivity issues.• Ensure the integrity and security of data and IT infrastructure.Documentation and Reporting:• Document technical issues, solutions, and system changes in a knowledge base or ticketing system.• Prepare reports on system performance, incidents, and user feedback.Customer Service:• Provide excellent customer service and support, addressing user inquiries and issues in a timely manner.• Educate users on best practices for technology use and security.Troubleshooting and Problem Resolution:• Identify and diagnose hardware and software faults.• Escalate complex issues to higher-level support or specialists as needed.• Perform root cause analysis to prevent future issues.Project Assistance:• Assist with IT projects, including system upgrades, installations, and migrations.• Contribute to planning and implementing IT solutions that enhance organizational efficiency.

• Delivered Tier-3 support and SME input to internal and external customers.• Provided guidance on installing and integrating new hardware components and software to remote clients.• Explained technical information in clear terms to promote better understanding for non-technical users.• Installation and configuration of routers and switches in the network• Hardware maintenance of servers, printers, and workstations.• Installing and configuring IP Cameras, and CCTV DVR solutions.• Perform data backups and disaster recovery operations.• Installed and maintained end-user workstations for required desktop service levels.• Patched software and installed new versions to eliminate security problems and protect data.

Abu Dhabi, United Arab Emirates

• Monitor emails, online orders, and social media and answer all instantly.• Check inventory balance and do promotions.• Purchase items and contact the supplier for new products.• Monitor sales on-premises and online orders in UAE or outside the country.• Check and update information with shipping companies we deal with and update our data with them.• Check our online orders and insure with shipping companies if it's delivered to our valuable customers or not.

Al Dhafrah, Abu Dhabi, United Arab Emirates

Sales for E-Cigarettes

Kafr Abdo, Alexandria, Egypt

• Facilitating/participating in meetings with key client stakeholders to develop an understanding of their business.• Evaluating software of competitors in the marketplace to understand the business environment and competitive landscape of the client.• Developing a non-technical detailed design of proposed software or websites including functional and user interface designs. These designs are typically represented by written narratives, screen mock-ups, and flowcharts.• Upon completion of the programming activity, ensure that the final software matches the original design.• Implementing a suitable workflow for the client’s business to run smoothly.• Representing efficiently and professionally in both client and team situations.• Responsible of design new reports and updating the report library to fulfill the customer needs of Perfecto ERP.

Alexandria

• Assisted with the installation and configuration of routers and switches in the network• Support guest internet, in rooms, lounge, etc.• Managing daily backup plan, SOX, and currency exchange rate documentation.• Identified issues, analyzed information, and provided solutions to problems.

Zizenia, Alexandria, Egypt

• Answer user inquiries regarding computer software or hardware operation to resolve problems.• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.• Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installing data communication equipment and software.• Used ticketing systems to manage and process support actions and requests.• Managing our company team to follow up on customers’ needs.• Planning network infrastructure for new companies and rebuilding new infrastructure.• Migrates Physical Servers to Virtual Servers, increasing uptime, and manageability, and monitoring VM Servers.• Assisted with the installation and configuration of routers and switches in the network.• Provide installing and configuring IP Cameras, and CCTV DVR solutions.

Semoha, Alexandria, Egypt

• Monitor emails, online orders, and social media and answer all instantly.• Check inventory balance and do promotions.• Purchase items and contact the supplier for new products.• Monitor sales on-premises and online orders in UAE or outside the country.• Check and update information with shipping companies we deal with and update our data with them.• Check our online orders and insure with shipping companies if it's delivered to our valuable customers or not.

Zizenia, Alexandria, Egypt

• Answer user inquiries regarding computer software or hardware operation to resolve problems.• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.• Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installing data communication equipment and software.• Migrates Physical Servers to Virtual Servers, increasing uptime, and manageability, and monitoring VM Servers.• Assisted with the installation and configuration of routers and switches in the network.• Provide installing and configuring IP Cameras, and CCTV DVR solutions.

Amria, Alexandria Free Zone, Egypt

• Build the entire infrastructure for a new factory.• Perform data backups and disaster recovery operations.• Installed and maintained end-user workstations for required desktop service levels.• Assisted with the installation and configuration of routers and switches in the network.• Monitored systems in operation and quickly troubleshot errors.• Promoted efficiency among departments with prompt resolution of system issues.

Victoria, Alexandria, Egypt

• Responsible for reports’ design and implementation.• Migrate and update old database customer files to the new versions.• Supervise all technical support engineers.• Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.• Assisted with updating technical support best practices for use by the team.• Provided documentation on troubleshooting technical processes to support desk staff.

Victoria, Alexandria, Egypt

• Answer user inquiries regarding computer software or hardware operation to resolve problems.• Worked directly with clients in the rollout and post-rollout stages to train and support new applications and systems.• Set up equipment for employee use, ensuring proper installation of cables, operating systems, & appropriate software.• Install and perform minor repairs to hardware, or peripheral equipment, following design or installation specifications.• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.• Analyzed, tested, troubleshot, and repaired company software.• Documented faults and bugs for referral to development staff for use in updates.• Served as the primary point of contact for support relating to owned solutions and products.• Designed tailored engineering solutions for customers based on key requirements.

Semoha, Alexandria, Egypt

• Executed troubleshooting and server support in both in-person and remote situations.• Provided secondary training to personnel struggling with technological tools and systems.• Identified and corrected system faults to minimize operational system downtime.• Authored technical guidance explainers and whitepapers on systems for use by senior leadership.• Provided technical support in both on-site and telephone consultations.• Maintained service schedule for software and hardware.

Victoria, Alexandria, Egypt

• Installed and maintained end-user workstations for required desktop service levels.• Assisted with installation and configuration of routers and switches in the network.• Met all needs of clients while working the customer service helpdesk.• Performed on-site assessment and troubleshooting.• Analyzed, tested, troubleshot, and repaired company software.• Installed and maintained end-user workstations for required desktop service levels.• Assisted with installation and configuration of routers and switches in the network.