• Highly skilled and experienced Program Architect with a demonstrated ability to lead end-to-end initiatives, encompassing journey mapping, requirements discovery, and detailed documentation while driving the measuring and supporting system savings through comprehensive data-driven analysis• Proficient in t-shirt sizing for GTS (Global Technology Services) efforts, funds procurement, project pitch and prioritization, as well as overseeing technical execution and ensuring successful production delivery• Implemented an industry first Scheduling Portal that expedited and reduced the scheduling of installation jobs leveraging the utilization of APIs interconnectivity between Connect systems, Verizon’s IOP-VPM, and external installation vendors• Responsible for owing the product backlog in Jira for various large and complex projects, their prioritization, grooming of new requirements, and their proper implementation by the GTS team, also providing technical and UX design guidance to better visualize the requirements gathered and provide a better user experience• Leveraged systems and complex business knowledge to help coach and guide peers on finding the correct POC/SMEs including best practices from a business and process improvement perspective while also documenting business processes for the team collective benefit of the role, and by extension, the larger Connect group

- Define the overall release metrics for overview and reporting- Provide and measure KPI metrics for LDDs and Scrum Masters for their respective projects and teams- Explore system alternatives to address the Release Management challengesSOMOS (ERG)- Active member leading the first annual summit reach out efforts to external ERGs

- Established Connect’s Release Management process, including the creation of release calendars insuring the coordination, scheduling, testing, and deployments of projects and enhancements- Responsible for providing Release Management guidance on milestones dates, deployment, and change requests processes, and the communication coordination with cross-functional partners- Managed contract resources for the Enhancements and the Services Requests efforts for applications hosted in Salesforce, Super Libra, 1ERP among others- Handled ad hoc escalations for projects and enhancements seeking a prompt resolution with a strategic alignment, agreed path forward, and execution- Leverage system development lifecycle (SDLC) data to create dashboards that define the delivery status of projects and enhancements development status for all Connect business groups- Demonstrated the identification of improvement areas for complex situations and proposed creative solutions by leveraging the use of data and process improvement methodologies- Act as a point of contact for the Scrum Master and business partners for systems like Jira, Clarity, Smartsheet, and Slack in regards to access, reporting, or application utilization or logic- Helped drive the transition and adoption of the Jira system and Agile methodologies for the Scrum Masters and the various business partners- Executed the transition of enhancement requests into Agile projects, including the creation of hosting of daily touchpoint calls, epics and user stories definitions, their grooming, the acceptance criteria, and their development - Connected and engaged with the SAP C4S vendor to initiate the resolution of the Global Clearance bottleneck and allow critical projects to be executed

- Lead the elicitation, capture, and confirmation of business requirements for large complex B2B projects for Sales, Sales Operations, and EPMO departments for legacy, corporate, State, and Federal Government programs changes and implementations- Authored current and future state business process and/or system diagrams to drive understanding and provide clarity to all parties involved around areas impacted by the changes requested - Responsible for reviewing and sometimes challenging the business needs by providing technical guidance and/or alternatives to architect a sound solution that meets the business goals- Work side by side with local and international development and quality assurance teams across multiple Salesforce and ERP instances to deliver the expected results required from the business- Analyze, workflow, and document the changes to the Verizon Connect systems and supporting applications and lead the communication and education of fellow peers, team members, and business partners of such changes- Help with the onboarding of new Global IT employees by leveraging the knowledge and process documentation created for the Global IT applications and Verizon Connect cultural knowledge- Helped achieve PCI compliance and multi-factor authentication for the Verizon Connect Salesforce instance and DocuSign applications- Co-project manage the of obtaining the CPI-810 Security Compliance Policy for all Connect Global IT applications- Obtained Scrum Master Certification in anticipation of the adoption of the agile methodology in future projects

- Business leader managing the creation and implementation of Shaw’s first Pro Shop retail store. - Responsible for the integration of the Point of Sales System, documentation and training of inventory management protocols, and definition and documentation of operational activities. - Collaborate with Supply Chain, Customer Service, Distribution, Hard Surfaces, and Sales and Marketing Departments to execute Pro Shop business strategy, execution, opening, and ongoing operations. - Proposed, studied, and presented the viability of leveraging the use of Netsuite ERP and Netsuite POS system as a potential replacement to the current Point Of Sale system. - Provide potential growth opportunities via the utilization of external data sources, data analytics, and competitive intelligence including the adoption of e-commerce models and Amazon distribution services.- Responsible for the presentation, adoption, and deployment of $10M fleet vehicle inventory to the Residential Sales Representatives in the US and Canada, including the management of travel and entertainment budgets.- Collaborate with cross-functional leaders to manage change processes for the sales group content management tool while leveraging my technical, systems knowledge, and vendor interactions for an expedited migration.

- Vendor master data management and metrics innovations utilized for capturing of consumer data to improve customer segmentation and develop consumers’ journeys.- Improved and innovated the Marketing external vendors’ contracts in the area of data quality and control ahead of recommendations guidelines given by Shaw’s Internal Audit group.- Designed new visual marketing metrics for digital, social, and dealer incentive programs utilizing Qlik dashboard interfaces and high-quality data marts.- Defined best practices for the Residential Marketing department, leveraging the use of data analytics and statistical models to drive project ROI, improve overall profitability, and report findings to the executive level.- Facilitated the creation of the Concierge Customer Service program meetings by leveraging the use of future state models, the division of work, and managing the execution timeline.

- Primary business requirements analyst responsible for projects estimation, user experience design, system design and prototyping, business process modeling, projects approvals and User Acceptance Testing for multiple business applications utilizing Agile development (Scrum).- Liaison between system architects, development teams, and the application business owners while tasked with the representation of business needs and their technical implementations.- Manage and prioritize work for programmer contractors based on clients’ needs, validate work done by contractors and coordinate user acceptance by clients.

- Developed and managed e-commerce website, SEO, and Google AdWords listings - Redesigned corporate website and created a virtual office that supported US and Canada Sales representatives