Sejun Kim Email & Phone Number

Australia

- Collecting and analysing customer feedback, data and insights to understand needs, preferences and pain points - Developing and refining customer journey maps to identify key interactions and optimise them for better engagement and satisfaction.- Working with various departments to ensure a consistent and seamless customer experience across all touch-points.- Addressing and resolving customer issues or complaints, ensuring a quick and effective response to maintain customer loyalty.

Melbourne, Victoria, Australia

- Lead, mentor, and motivate a team of customer service representatives.- Conduct regular audits of customer interactions and feedback to identify areas for improvement.- Collaborate with other departments such as buying, marketing, and operations to improve the customer experience.- Prepare detailed reports for the Operations team to track performance and identify areas for improvement.

Melbourne, Victoria, Australia

- Respond to customer inquiries via phone, email and chat in a friendly and professional manner. - Develop and maintain comprehensive training manuals for the wider customer service team.- Review recorded calls and provide feedback to representatives to improve call quality.- Handle escalated customer inquiries and issues.

Australia

- Accurately documenting customer interactions and details in the company's CRM system.- Acknowledge and resolve customers complaints- Handling a high volume of incoming customer inquiries and resolving issues or providing information efficiently.

Australia

• Assisting clients in a timely and professional manner for travel, education and visa-related queries via phone and email• Provided accurate translation services to Korean customers• Assisting in talking with potential partnerships with other tour companies and schools

Bundang-Dong, Gyeonggi, South Korea

- Prepares all necessary teaching materials including designing presentations and drafting and editing of workbooks- Handles queries from parents regarding enrolment and performance assessment through phone and email- Developed rapport with students by providing assistance to instructors and engaging students in learning activities to optimize their understanding of lessons

Melbourne, Australia

- Representing COS as an ambassador through excellent service. - Demonstrating good product knowledge and have a good sense of the layout of the whole floor to ensure sizes or other suggestions can be found quickly. - Monitoring and managing inventory levels, assisting in inventory counts, and reporting stock shortages.

Melbourne, Australia

- Collaborating with team members and supervisors to achieve sales targets and provide excellent customer service.- Maintaining high standards of presentation and cleanliness across the store. - Actively upselling by suggesting complementary items to enhance the customer's purchase.

Non-Degree Program, Korean

Master'S Degree, Arts Management

Bachelor'S Degree, Classical Music

High School Diploma, Classical Music