Selam H. Email and Phone Number

I have an overall responsibility for the staff, sales performance, budget management and producvity• Analysed sales and industry trends to maximize profitability• Developed and implemented visual merchandising strategies to increase the salesconversion rate by adapting to our buying customers• Created employee schedules and coordinated staff activities, maintaining a friendly and efficient customer service environment.• Monitored the inventory and ensured that the stock balance were accurate andsufficient to fulfill demand• Resolved customer complaints

• I manage customer relations and logiscs in both B2B & B2C, tailoring strategies to specific market needs• Planning inbound/outbound logistcs to enhance customer satisfaction and brand awareness while improving net promoter score• Analysing data to identify and recommend solutioons for logistical and customer experience issues, driving process improvements• Collaborate cross-functionally to align logistics with company procedures and optimize operational efficiency while managing stock levels and transport costs• Operate IT systems for timely & cost-effective shipments, prepared government customs and tax documents

Here I was responsible for the creation of conversion strategies (Consumer Journey) for our B2C customers. Where I implemented routines, as well as system development for lead generation.• Managed their digital channels to generate leads and develop brand awareness• Led the development of new digital initiatives to engage customers and increase brand awareness such as; support systems to support the end customer• Analysed customer data to optimise marketing strategies and boost customer engagement and growth• Oversaw project management, process optimize marketing, and KPI analysis.• Collaborated with internal/external stakeholders to organised various events

• Worked daily towards set sales targets and upselling• Ensured customer satisfaction on with the companies products and services• Managed all promotional offers, highlighting seasonal trends/campaigns and collaborations with external brands• Had a comprehensive understanding of customer focus, needs, analysis and ecommerce