• Manage 4 Project Managers that oversee all projects – Average 100 jobs per day – PM Job Reviews and Progress reporting• Act as Liaison between Project Managers and ABCO Management • Act as Liaison for ABCO Account Managers• Create and build production plan for Project Management Team – Including all construction, HVAC, electrical, plumbing, and all carpentry work• Create and manage Project Manager Board, resolve any long-term issues with team members• Responsible for resolving all project budget issues daily – develop project budget plan for upcoming jobs.• Review incoming Technician progress reports – Emergency and all non-Emergency• Determine life safety issues on job sites• Manage night and weekend PM on call schedule• Assist Project Managers with Capital and larger scale construction jobs

Successfully built a team (8 people) and streamlined new and improved processes within the first 3 months.Manage over 20 vendors and currently building a secondary network to be utilized across the country. Large scale Capital Projects: roofing, parking lots, storefront doors, interior & exterior commercial painting, awning, and blended extends.Oversee our Facility Maintenance budget which consists of: fire life safety, plumbing, construction projects, pest control, doors & windows, floors & ceilings, landscaping, elevators & lifts, and dock doors.Completely redesigned the Pest Control Process and Vendor Network which helped turn around the entire program within 5 months.Rebuilt the current ADA Process and Vendor network to help get all buildings up to code.High level budgeting, SLA development, Landlord relationship building, and fiscal and accrual reporting.Developed a new improved invoicing process to save our department thousands of dollars per month along with 25 hours of work per month.Organized Quarterly/Yearly Reviews with all major vendors and directors.On review board of new, closing, and renewal of stores.Developed a landscaping brainstorming network with District Team leaders and our Vendors to come up with new ideas for issues our stores and other retail networks are facing.

Lead System Developer for Walgreens Pilot Program successfully launched and achieved contract status worth $12 million with 26 Distribution CentersOversee Facility Maintenance for 1800 FedEx Office Locations in North America. Executed security of a $30 million contract renewal for 3 years.Creating road maps and project plans to achieving project goals and required results.Status reports and communication of project status to stakeholders and senior management. Documenting, tracking, and resolving project issues and conflicts.High level budgeting and fiscal reporting for Walgreens & FedEx Office Facilities.Oversee 25 vendors and 8 CSR’s in the call center, 24/7 shared services.Implemented High Level Training & SOPs for Call Center, Clients, Managers, and Directors.Customer Service Leadership of 2 CSR’s and a coordinatorOrganize Quarterly/Yearly Reviews with FedEx Office Facility Managers and Directors.

Created and Directed 20 online stores over the course of 11 years.Managed 8 Employees (Designers, CSR’s, and Project Managers)Developed eight fully functional E-Commerce stores for clientele and provided training as well as Support.Call Center Contract agreement and implementation.OMS/DOM process and development. Maintained Vendor relations, Data Management, Store and Logo design, & Operational Strategies.Merchant Account & Platform Application Development.Responsible for managing budgets for the projects.Developed new OMS systems and techniques to automate and improve processes.Created a manual for starting your own online business.Helped train 8 of the employees Great Deals had on staff.Vendor & Client Contracting, B2C and B2B experience

ISO 9000 Certified Trainer, Quality Control Lead Auditor (GS-12)Worked closely with NSA, NASA, and many other Government Engineers on audits at Military part manufacturing companies.Traveled to 30 to 40 Government Manufacturing facilities around the world to oversee processes and do high level audits.

Upgrade and repair of Servers, PDU’s, Routers, using oscilloscopes, fiber equipment, and multiple Cat5 and server tools.IT processes and controls of the data center.Database and Backup Support: Microsoft Server and Oracle.Installed CAT5, Fiber optics, and other misc. cables throughout the data center.