- Mastering skills in analyzing business problems, data analysis, presenting business insights to different stakeholders, SQL, Python, data visualization.- Completing 2 in-depth capstone projects.

I brought passion and dedication to advocate on behalf of my client base and worked tirelessly to build bridges, solve urgent problems and develop software adoption among end-users. I was promoted multiple times, earned many Ambassador Awards and earned two trips to President's Club getaways. - Managed over $484,000 in Monthly Recurring IT spend across 600+ worldwide locations- 36 Enterprise and SMB customers with contacts ranging from IT Analysts to C Suite Executives- Led… Show more I brought passion and dedication to advocate on behalf of my client base and worked tirelessly to build bridges, solve urgent problems and develop software adoption among end-users. I was promoted multiple times, earned many Ambassador Awards and earned two trips to President's Club getaways. - Managed over $484,000 in Monthly Recurring IT spend across 600+ worldwide locations- 36 Enterprise and SMB customers with contacts ranging from IT Analysts to C Suite Executives- Led software training with new and existing clients to increase adoption of SaaS platform- Ran periodic business reviews to increase engagement and customer satisfaction- Worked closely with V.P. of IT and peers to increase scalability and efficiency in software platform to further showcase its value Show less

I collaborated with the Board of Directors, National leadership and local community members to build support for our fundraising efforts. I catalogued, maintained and reported on fundraising data with Raiser's Edge CRM software.- Managed donor relations, gifts, correspondence and history with Raiser’s Edge CRM for non-profits - Database reporting, general accounting, merchandise sales and office and retail stock renewal- Planned and executed fundraising events including public… Show more I collaborated with the Board of Directors, National leadership and local community members to build support for our fundraising efforts. I catalogued, maintained and reported on fundraising data with Raiser's Edge CRM software.- Managed donor relations, gifts, correspondence and history with Raiser’s Edge CRM for non-profits - Database reporting, general accounting, merchandise sales and office and retail stock renewal- Planned and executed fundraising events including public speaking opportunities, guest speakers, art shows, interfaith gatherings and Lone Soldier awareness campaigns. Show less

My account management responsibilities included identifying opportunities for satisfaction, growth and retention while promoting a variety of conferencing technologies. - Hosted quarterly shareholder calls for publicly traded financial and technology companies - Identified additional revenue opportunities, processed orders and maintained customer data - Managed VIP enterprise accounts, web and video events with focus on customer satisfaction and retention