PROFESSIONAL ACCOMPLISHMENTS Policy Council member for Jefferson County Head Start 08/2010 07/10/2012 As a policy Council member I have shared decision making, input in an participation in Head Start are: Community Assessment, long/short range goals and objectives, component work plans, defining ERSEA, funding applications and amendments, Self Assessment, Policies and procedures and more. PROFESSIONAL ACCOMPLISHMENTS Policy Council member for Jefferson County Head Start 08/2010 07/10/2012 As a policy Council member I have shared decision making, input in an participation in Head Start are: Community Assessment, long/short range goals and objectives, component work plans, defining ERSEA, funding applications and amendments, Self Assessment, Policies and procedures and more.

11/07 - 05/2010 Home Health Maintain medical office functions as a team lead including inbound/outbound calls, scheduling patient appointments in Medisoft, as well as upkeep of all medical correspondence. Provide routine care to patients in a professional and timely manner. Stock and order office/medical supplies. Fill open orders for nursing personnel. Review and maintain patient records. Obtain specimens, weights, and vital signs of patients. Consistently provide hands on collaboration with the team to manage patient flow and communications. Help to offer safe and appropriate patient care utilizing procedures. Work with management to implement plans to promote staff productivity. Ability to independently take initiative to problem-solve, and maintain an orderly patient flow. · Excellent clinical, customer service and communication skills. · Ability to quickly learn new concepts and skills. · Knowledge of medical terminology and infection control standards. · Excellent verbal and writing skills. · Ability to independently take initiative to problem-solve, and maintain an orderly patient flow.

Communications Supervisor 06/03 – 09/07 North Suburban Medical Center Highlights Maintained excellent professional caring working relationship/environment with all staff, managers, directors, nurses, patients, visitors, vendors and loved ones. Launched, with the service recovery team a "Disney" experience; hospitality, patient services to, help maintain, improve and facilitate a comfortable and memorable hospital experience for both the patient and loved ones. Update and revise 1983 Hospital Disaster Plan, State and Hospital Policies and Procedures, Rules and Regulations according to the HIPPA compliance, OSHA, City of Denver Paramedics, assisted and implemented only by the Director of Operations, Chief of Staff; CEO officials: First in charge of Hospital Disaster Plan is the hospital Communications Department, produced and distributed updated copies for all hospital departments.

Marketing/Customer Service/In-bound Sales MCI Worldcom 04/00- 06/01 Represent MCI Worldcom in a professional proper and courteous manner; addressed a 200 outbound call list per day in a very fast paced environment; multi-line full console phone system, 34 outbound phone lines, 20 extensions, 14 long distance-overseas; order entry; update customer data; prepare and organize upper management with master sessions; drafted/edited form letters, correspondence, prepare reports, spreadsheets, researched, bookkeeping, filing; troubleshooting; assist Human Resources in payroll and commissions on a daily basis; assist human resources with co-workers questions and concerns and address upper management and provide a answer in an appropriate and timely manner; coached, trained, developed up to 5 new MCI Worldcom representatives per day; demonstrate the ability to motivate representatives to achieve excellent people skills; provide routine office assistance to co-worker; host and attend employee of the month company events. Awards *Perfect attendance *Certificate of Excellence *Certificate of Training *300% Achievement * 200% Achievement *100% Achievement

Administrative Office Assistant/Receptionist Red Rocks Community College 06/00 – 12/03 Answered multi-line phone and direct all incoming call and inquiries forwarding them to the appropriate person/department and or take a legible and detailed message; greet and assist students in the Admissions and Advising office; input student applications; data entry, student transcripts and update student information in college server; student counseling for college agenda; assist advisors with correspondence; pupil census, prepare reports, mailings; faxing filing copying; routine office assistance for co-workers.