● Responsible for allocating and maintaining the IT equipment throughout the fulfillment center● Responsible for the RMA process for all devices under warranty● Assist the junior and senior technicians with daily projects and activities● Provide assistance to the operations team by procuring equipment and conducting quarterly audits of assets deployed to all teams● Responsible for maintaining general standardized housekeeping of all IT areas● Maintain computer hardware● Help set up workstations for the operations team● Install and configure software

● Supervise AFM activities remotely● Monitor floor health to ensure the AR floor is in good condition● Responsible for escalating prolonged issues to RME and managers ● Responsible for clearing jams that may happen on the conveyor lines ● Monitor robin arms to ensure they are up and running throughout the shift● Maintain all amnesty equipment● Monitor and follow up on andon responses as required● Monitor and follow up on trouble tickets as required● Track critical activities such as e-stops, pod crashes, and safety incidents ● Hold Amnesty Floor Monitors accountable to standards● Monitor the rates of every associate inducting● Conduct daily stand ups at start of shift with associates● Ensuring that all equipment is in the proper 5s location● Responsible for escalating station issues to RME and IT● Responsible for ensuring that all non con and problem solve packages are staged in the correct locations● Provided coaching when necessary

Pick Associate CAP• Certified Amazon Robotics operator trained in kiva floor-access procedures, including using Amazon Robotics Maintenance Manager and SRBRS to safely clear obstructions from the KIVA floor and perform light repairs to Amazon Robotic Drive Units to ensure pick, count, and stow associates can continue working and fulfilling customer orders• Retrieving amnesty and adding items back into inventory according to all Amnesty quality standard work • Ensuring all new AFM’s are properly following quality and safety standards while shadowing on the Kiva floor• Consistently pick above 100% productivity with minimal quality error