• Conducted research, analyzed data, and wrote reports to create customized strategic plans for local governments and municipalities.• Developed insights and recommendations to improve law enforcement agencies' and municipalities' recruitment and retention rates, including targeted recruitment, bias training, and cultural competence programs to enhance representation and equity.• Designed and implemented Train the Trainers programs to enhance external clients' learning and development… Show more • Conducted research, analyzed data, and wrote reports to create customized strategic plans for local governments and municipalities.• Developed insights and recommendations to improve law enforcement agencies' and municipalities' recruitment and retention rates, including targeted recruitment, bias training, and cultural competence programs to enhance representation and equity.• Designed and implemented Train the Trainers programs to enhance external clients' learning and development functions and wrote the End User Guide for Complex Grant Application Configuration for States Grant Management.• Led multiple COVID-19 response contact centers for the Rhode Island Department of Health and the Commonwealth of Massachusetts. Show less

As Medicaid Eligibility Regional Manager:• Oversaw the day-to-day activities of Medicaid Eligibility Departments in multiple hospitals.• Managed daily operations, including recruiting, training, LOA, COBRA, FMLA, payroll, billing, debt collections, and Medicaid and SSDA enrollment.• Contributed to improving the onboarding experience for new hires by participating in the standardized new hire training design, resulting in a 25% reduction in training time and a 15% increase in new… Show more As Medicaid Eligibility Regional Manager:• Oversaw the day-to-day activities of Medicaid Eligibility Departments in multiple hospitals.• Managed daily operations, including recruiting, training, LOA, COBRA, FMLA, payroll, billing, debt collections, and Medicaid and SSDA enrollment.• Contributed to improving the onboarding experience for new hires by participating in the standardized new hire training design, resulting in a 25% reduction in training time and a 15% increase in new hire retention.• Played a crucial role in establishing the first contact center for a healthcare organization, ensuring effective communication and support for patients.• Developed comprehensive training materials and programs for patient advocates, equipping them with the necessary skills and knowledge to handle complex inquiries and provide exceptional customer service.• Worked closely with the management team to design and implement policies and procedures for the contact center, optimizing workflows and streamlining processes. As Quality Assurance Supervisor:• Designed quality control processes and procedures to ensure services meet or surpass the company's and regulatory bodies' requirements and specifications.• Analyzed KPIs and planned improvements when needed, resulting in an 11% improvement in process efficiency and a 12% reduction in rework.• Coordinated with cross-functional teams to identify and resolve quality-related issues. Show less

• Accelerate the employment planning and management of CareerSource customers enrolling in training programs through grant funding provided by the federal Workforce Innovation and Opportunities Act, ensuring participants receive high-quality services and support to achieve their career goals.• Create customized training and career plans for each customer, utilizing data-driven insights and best practices to enhance their chances of success.• Manage grant budgets for participants and… Show more • Accelerate the employment planning and management of CareerSource customers enrolling in training programs through grant funding provided by the federal Workforce Innovation and Opportunities Act, ensuring participants receive high-quality services and support to achieve their career goals.• Create customized training and career plans for each customer, utilizing data-driven insights and best practices to enhance their chances of success.• Manage grant budgets for participants and regularly prepare reports on key metrics such as referrals, placements, retention, and success rates, leveraging data to drive informed decision-making and continuously improve outcomes for CareerSource customers. Show less

• Managed the recruitment cycle, benefits administration, and employee relations.• Actively participated in decision-making at all levels, providing valuable HR assistance and advice to management and employees.• Expertly handled employee relations issues, coaching and counseling managers and supervisors on Diversity, Equity, Inclusion, and policy compliance.• Attended unemployment hearings and skillfully represented the company's interests.• Conducted exit interviews, analyzed… Show more • Managed the recruitment cycle, benefits administration, and employee relations.• Actively participated in decision-making at all levels, providing valuable HR assistance and advice to management and employees.• Expertly handled employee relations issues, coaching and counseling managers and supervisors on Diversity, Equity, Inclusion, and policy compliance.• Attended unemployment hearings and skillfully represented the company's interests.• Conducted exit interviews, analyzed trends, and identified additional retention opportunities, providing insights and recommendations to management. Show less

• Oversaw daily operations managing staff recruitment, training, benefits, payroll, and performance evaluations. • Prioritized staff development and training to maintain high-quality standards, providing guidance and mentorship to ensure their success. • Responsible for credentialing clinicians and ensuring they met all necessary qualifications and certifications. • Analyzed revenue data to identify areas where improvements could be made and recommended strategies to increase… Show more • Oversaw daily operations managing staff recruitment, training, benefits, payroll, and performance evaluations. • Prioritized staff development and training to maintain high-quality standards, providing guidance and mentorship to ensure their success. • Responsible for credentialing clinicians and ensuring they met all necessary qualifications and certifications. • Analyzed revenue data to identify areas where improvements could be made and recommended strategies to increase revenue and profitability. Show less

• Demonstrated excellent problem-solving skills by responding promptly to HR issues and resolving them efficiently, resulting in improved employee motivation and engagement and mitigating potential risks.• Provided mentorship and coaching to store and department managers, resulting in improved leadership skills, enhanced business performance, and the establishment of a robust organizational culture.• Designed and implemented a comprehensive two-week onboarding program and shadowing… Show more • Demonstrated excellent problem-solving skills by responding promptly to HR issues and resolving them efficiently, resulting in improved employee motivation and engagement and mitigating potential risks.• Provided mentorship and coaching to store and department managers, resulting in improved leadership skills, enhanced business performance, and the establishment of a robust organizational culture.• Designed and implemented a comprehensive two-week onboarding program and shadowing initiative that facilitated new employees' acclimation to their roles and the company culture, resulting in higher job satisfaction and a 15% reduction in turnover rates.• Streamlined administrative tasks such as payroll, scheduling, and benefits, resulting in enhanced operational efficiency and the optimization of company resources. Show less