Selena Ortiz Email & Phone Number

San Antonio, Texas Area

SELECT ACHIEVEMENTS:------------------------------------------◆ Coordinate Pharmacy Benefit Management (PBM) vendor integrations aligning go-live dates and configuring the client's PHI data to be sent to partner PBMs for new clients and reorganization/transition for current clients. ◆ Assist in developing PBM partnerships as one of the main contacts responsible for communicating with sales and support to ensure clients' data/PBM vendors are successful. ◆ Represent WellSky’s home health and hospice integrations suite, meet weekly with vendor partners to coordinate new integration requests, and serve as a third-party intermediary between vendor partners and the engineering team.◆ Validate, gather and update client identifiers via Smartsheets and Jira tickets according to the statement of work.◆ Track client integration project status and execute builds to push client data to testing and go-live production.

San Antonio, Texas Area

SELECT ACHIEVEMENTS:------------------------------------------◆ Established the system set up and onboarding of all features purchased along with QA before launch.◆ Organized and conducted meetings from implementation to post-go-live support, assisted project managers in implementing enterprise clients within the timeline, led the implementation of small to medium size clients and set data build expectations. ◆ Trained current teammates on updated and or current processes for onboarding.

Austin, Texas Area

SELECT ACHIEVEMENTS:------------------------------------------◆ Selected for the 2018 Kinnser Service Award at Kinnser Software.◆ Executed onsite/virtual end-user training, gathered and analyzed workflow information for home health, hospice, and private duty agencies to coordinate onsite training for all employees for the EMR software transition. ◆ Served as the subject matter expert collaborating with product owners to understand new features and assist with curriculum development, and engaged with support, sales, and account management to ensure the best customer experience.

Austin, Texas Area

SELECT ACHIEVEMENTS:------------------------------------------◆ Generated and qualified new business leads from strategic outreach campaigns, scheduled product demonstrations with account executives, and increased customer pipeline. ◆ Researched pre-qualified and non-qualified leads to obtain additional software and contractual information to determine the optimal product fit and followed up with leads to upsell additional products and solutions.

Austin, Texas Area

SELECT ACHIEVEMENTS:------------------------------------------◆ Delivered technical customer support, troubleshot and resolved operational/technical issues, and addressed customer concerns. ◆ Addressed client inquiries concerning system operation, diagnosed software issues, and recommended corrective action plans.

Austin, Texas Area

SELECT ACHIEVEMENTS:------------------------------------------◆ Delivered product presentations and anticipated customer needs to consistently meet and exceeded monthly sales goals ◆ Trained and mentored new employees on Opus POS system and troubleshot Apple, Blackberry, Windows, and Android software devices .◆ Installed, restored, and reset software, troubleshot email accounts, and added updates/upgrades to mobile wireless devices.

San Antonio, Texas Area

SELECT ACHIEVEMENTS:------------------------------------------◆ Developed, led, and executed daily logistics and carrier plans for a national third-party logistics and supply chain management provider, including prospecting clients, negotiating carrier rates and business account management.◆ Collaborated with the national accounts office to manage a drop-trailer program, drove a constant flow of equipment placement, and oversaw profit margins to achieve income goals.◆ Ensured on-time delivery of all loads, executed effective communication around logistics responsibilities amongst customers, carriers, drivers, and support departments.

San Antonio, Texas Area