Selena Squillets Email & Phone Number

Providing exceptional support through Phone and Web cases.Training new associates.Creating continued learning materials.

•Assisted dozens of clients per day with navigating their employee benefits software•Provided SaaS support for HCM•Provided exceptional client service via phone and email•Experience with Salesforce, bswift and Microsoft Office

• Responsible for assisting an average of 70+ clients per day• Heavy focus on client escalations• Created training material for new team members• Used critical thinking to resolve client concerns effectively and efficiently• Provided account support to clients via both phone and chat support• Supported a group of over 100 client relations advocates by being a subject matter expert• Focuses on technology support for clients - navigating through their own portal and client website• Experience with Salesforce, Microsoft Suite, and several internal systems• Developed and lead continued training courses for advocates• Executed call reviews and quality assurance reviews

• Establish rapport with tenants so they always feel valued and appreciated• Assisted in the day-to-day running of a 600+ unit apartment community• Assisted in overseeing sales and managing the leasing team.• Work closely with maintenance staff, vendors, and construction crews to ensure all apartment homes are market ready.• Managed all aspects of rent collection• Efficiently coordinated the process of invoices

Novi, Michigan, United States

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as wellas actions taken.• Check to ensure that appropriate changes were made to resolve customers' problems.• Handled 50 - 100 customer calls a day• Managed over 100,000 company assets

Farmington Hills, Michigan, United States

• Managed a team of four Leasing Consultants at Beztak Properties’ largest community consisting of 1500 Units.• Manage all aspects of sales, retention and marketing.• Present weekly sales meetings to motivate and educate the staff, share strategies and celebrate successes.• Maintain biweekly competitive market analysis and provide recommendations to increase sales.• Ensure model homes are maintained to highest standard at all times.• Review contracts for accuracy.• Recruit and train new associates