Selena Squillets Email & Phone Number

Providing exceptional support through Phone and Web cases.Training new associates.Creating continued learning materials.

• Assisted dozens of clients per day with navigating their employee benefits software
• Provided SaaS support for HCM
• Provided exceptional client service via phone and email
• Experience with Salesforce, bswift and Microsoft Office

• Responsible for assisting an average of 70+ clients per day
• Heavy focus on client escalations
• Created training material for new team members
• Used critical thinking to resolve client concerns effectively and efficiently
• Provided account support to clients via both phone and chat support
• Supported a group of over 100 client relations advocates by being a subject matter expert

• Establish rapport with tenants so they always feel valued and appreciated
• Assisted in the day-to-day running of a 600+ unit apartment community
• Assisted in overseeing sales and managing the leasing team.
• Work closely with maintenance staff, vendors, and construction crews to ensure all apartment homes are market ready.
• Managed all aspects of rent collection
• Efficiently coordinated the process of invoices

Novi, Michigan, United States

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as wellas actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Handled 50 - 100 customer calls a day
• Managed over 100,000 company assets

Farmington Hills, Michigan, United States

• Managed a team of four Leasing Consultants at Beztak Properties’ largest community consisting of 1500 Units.
• Manage all aspects of sales, retention and marketing.
• Present weekly sales meetings to motivate and educate the staff, share strategies and celebrate successes.
• Maintain biweekly competitive market analysis and provide recommendations to increase sales.
• Ensure model homes are maintained to highest standard at all times.
• Review contracts for accuracy.