Processing Supervisor
Infinity Mortgage Corporation
Greater Atlanta Area
Championed a re-organization of the processing department to ensure accurate and timely processing of loans and mortgages, which reduced the average overhead costs and increased efficiency by 50%.Recruited, hired and motivated a staff; established performance expectations for a quality service culture through coaching, mentoring, and training; conducted reviews and evaluations with constructive feedback. Designed and implemented programs for training loan officers and conducted… Show more Championed a re-organization of the processing department to ensure accurate and timely processing of loans and mortgages, which reduced the average overhead costs and increased efficiency by 50%.Recruited, hired and motivated a staff; established performance expectations for a quality service culture through coaching, mentoring, and training; conducted reviews and evaluations with constructive feedback. Designed and implemented programs for training loan officers and conducted training courses on topics covering Calyx, Fair Housing Administration, Desktop Underwriter, Loan Prospector and “how to” complete a loan file.Remained up-to-date on changes in compliance and regulatory requirements and analyzed income and credit documentation in the extreme files, which were submitted to the loan department. Show less