A reliable professional with a solid background in Secondary Education, Higher Education, Administrative and Customer Service Functions. Motivated Self-starter with strong leadership and communication skills, the ability to multitask and handle diverse situations with great attention to detail.

Provided leadership for staff development and training across 4 campuses (approx. 100 staff) on the use and functions of school software and databases Lead other data specialists on how to update their standard operating procedures to run with the flow of a school day naturally and efficiently Consistently trained new and current data specialist and classroom support staff on office software and how to run/compile daily reports for leadership Collected, compiled, analyzed, and reported data in weekly meetings to give support staff a clear view of the student population and any challenges (I.e., aging out, attendance issues, graduation status) Created, managed, and maintained detailed databases that helped with the ease of confirming accurate SQRP numbers each fiscal year Served as a liaison to students and families experiencing homelessness and connecting them to resources (housing, bus cards, school supplies) that can help them maintain a focus on the completion of their secondary education Assisted the truancy team in the daily outreach to students via phone call, email or home visits and coached team on how to have empathetic conversation with students and their families about the importance of their attendance in relation to their academic success.

Prepared and maintained computer labs for safe and efficient operation as well as instructed and monitored students in the use of computers and platforms to ensure fidelity of instructions and student performance/evaluation Created a lab atmosphere in which students could feel safe and welcomed Diagnosed, prescribed, treated, and evaluated students on an individual and on-going basis and encouraged and monitored the progress of individual students in accordance with specific timelines Maintained accurate and completed records of students’ progress and development including credit recovery spreadsheets, attendance, and ISP data.  Updated all necessary records accurately and completely as required by laws, ESA, Ombudsman, and local district policies. Prepared required reports on student progress, achievement, and activities. Managed student behavior in the labs by upholding the Ombudsman philosophy and policies, and apply appropriate disciplinary measures when necessary

Planned and conducted marketing calls and direct mail marketing follow-up with employers. Educated employers on curriculum and competitive compensation. Planned and conducted employer visits and on-campus recruiting. Actively and routinely sought out employer feedback and researched industry trends. Shared research within the school to aid in the development/enhancement of curriculum and successful outcomes for graduates. Worked closely with the Professional Development Instructors and Director of Career Services to contribute to course content and coach graduates and students on career search strategies, personal marketing, interview skills, self-promotion methods and materials. Developed a partnership with the Student Employment Advisor to maximize field-related opportunities for students as well as with Alumni Coordinator to maximize opportunities for graduates and industry networking

Career Services Advisor Responsible for establishing and maintaining positive and long-term working relationships with community employers for the purposes of career placement of our graduates. Conducted employer outreach activities to develop new job leads and job orders including reaching out to establish their hiring needs, send graduates’ resumes, assist in scheduling interviews, and follow up with employers and graduates following all interviews. Managed relationships with a defined set of students throughout the entirety of their education and placement experience including leading one-on-one meetings to determine job interests, reviewing, and providing feedback on their resume, participating in mock interviews, following-up with them post-interviews. Responsible for meeting and exceeding the placement rate standards of our accrediting bodies. Assisted in facilitating a Career Development course focused on professionalism, networking, interviewing and resume writing. Utilize database to document student and graduate records for reporting purposes.Academic Advisor Provided coaching and administrative support to online students Coordinated a student’s transition from enrollment through the registration and welcome contact processes and facilitate their entry into classes. Coached students to a level of academic self-sufficiency as their degree program progresses by utilizing a pre-determined catalog of courses. Monitored student academic success including, but not limited to: GPA, Satisfactory academic progress, Graduation Progress, Student Honors, and Attendance as well as communicate accordingly. Provided comprehensive and thorough student advocacy to resolve issues that affect student progress and satisfaction and escalate to the proper level as needed. Senior Admissions Coordinator Conducted pre-enrollment interviews with prospective students, Responsible for enrolling students into a degree program related to career path

• Marketed to body shops, insurance companies, and local businesses about Hertz benefits and services • Rented out various vehicles to local businesses and customers, • Serviced vehicles when needed and resolved customer complaints • Processed various daily reports and worked with new manager trainees on the daily duties involved in the car rental industry