● Provide tax advice and assistance to individual taxpayers,including helping them understand their tax obligations, filingrequirements, and payment options.● Assist with tax return preparation, respond to taxpayer inquiries,and resolve disputes related to tax issues.● Conduct research and resolve account and notice issues fortaxpayers including missing payments, filing and notice issues,and facilitating the resolution of examination and collectionissues for businesses by conducting thorough research.● Apply IRS policies, procedures, regulations, and tax laws tosupport and resolve taxpayer inquiries.● Examine taxpayer returns, supporting documents, and monetaryreceipts for completeness and discrepancies.● Maintain confidentiality and handle sensitive information withdiscretion.

• Managed digital marketing for over 100+ B2B and B2C e-commerce clients across dozens of industries, including automotive, pharma, medical, lifestyle, technology, gaming, and personal services.• Conducted research on client products and services, including background facts, features, and benefits. • Conducted competitive research to inform client digital marketing strategy, product differentiation, positioning, brand voice, backlink, and keyword strategies.• Developed customer-centric copy highlighting key selling points and benefits to drive consumer engagement and purchase decisions. • Optimized content for keyword density, appropriate anchor text, linking, and meta information to improve ranking in search engines.• Updated Content Management System (CMS). • Conducted A/B testing to optimize content and copy performance.• Developed content consistent with each respective company’s brand voice, tone, and style guides. • Utilized Google Trends to identify emerging trends and consumer interests related to informing content strategies. • Utilized Google Analytics and SEMRush to optimize online content for better search engine ranking.• Developed and managed project plans, including work breakdown structures (WBS), timelines, and deliverables to ensure timely execution and completion of key tasks. • Produced SEO performance reports for clients using Google Analytics and Merchant Center.• Collaborated with other content production team members while managing a high-volume production workflow.• Tracked, analyzed, and responded to usage trend data and developed new content strategies to drive higher user engagement. Accomplishments• Successfully proposed and introduced a new procedure that streamlined and enhanced the content management process reducing errors and expanding capability to manage a greater base of clients. • Improved client web rankings by 20%+