Selene Malerva Email & Phone Number

Toronto, Ontario, Canada

- Manage project life cycle - Coordinate project resources and scheduling to ensure coverage, capacity and support- Budget control, billing and invoicing - Prepare and present detailed estimates - Client engagement to guarantee customer satisfaction- Stakeholder and vendor management- Ensure SOW compliance to avoid scope creep- Identify upsell opportunities - Provide pertinent status report - Documentation and document control

Toronto, Ontario, Canada

• Responsible to generates repair and installation estimates and providing follow-up communication to maximize conversion rate.• Engages with technician group in determining the required parts and technical support for service orders • Research part manufacturers, manuals, and diagrams to be able to identify commercial food equipment parts to better assist technicians and customers• Liaises with service technicians and manufacturers for technical support calls• Listen to and understand customer needs and be able to provide quotes over the phone and via email• Issues purchase orders for material and part pick-ups from local suppliers• Sources parts from equipment manufacturers, distributors, local suppliers, and fabricators • Proactive in following up with customers to discuss the status and progress of purchase orders and parts research

Toronto, Canada Area

• Responsible for brand exposure, coordinating events, and seeking potential sales opportunities at promotional events and festivals to expand market share• Researched and analyzed of event market before applying processes• Build a relationship with the event organizers, the company and other stakeholders• Controlled project budget and generated sales reports for directors for each project• Coordinated project resources• Recruited and trained new staff• Planned and managed event schedule

Villahermosa Area, Mexico

• Accountable for building solid customer relationships and developing feasible technical solutions for the treatment and productivity of oil wells• Liaised between clients and internal stakeholders to ensure understanding of customers needs and expectations• Drafted technical and quotation proposals to present to potential clients during bidding processes• Planned, designed and evaluated cementing projects• Compiled, coordinated, distributed, tracked, and archived project documents• Negotiated operational decisions with internal and external stakeholders• Controlled and evaluated change requests, project risks, and deviations

Villahermosa Area, Mexico

• Provided technical support to clients on site and developed strong customer-focused relationships• Generated, organized and maintained operational reports and signed agreements with clients• Led cementing team in day to day activities, and mentored project field engineer trainees and interns• Operated cementing equipment and performed preventative maintenance and equipment inspections • Coordinated and collaborated in developing cementing laboratory tests• Promoted safety awareness and environmental consciousness, and complied safety and environmental procedures and regulations

Integrated project Management (IPM)Reynosa, Tamps. Mexico

Reynosa Area, Mexico

• Conducted regular inspections at the job location to identify hazards and potential risks • Tracked and addressed audit observations to ensure timely closure• Maintained and created procedures, work instructions, and training plans • Provided internal training and assured compliance of internal policies and customer requirements• Coordinated incident investigations and offered effective resolutions of issues arising from such events• Assigned employees appropriate personal protective equipment to minimize risks of injury or impact on their health

Tampico Area, Mexico

Responsible for gathering data for noise and vibration hazard mitigation project and assist with the implementation of hearing conservation program.

Postgraduate Certificate, Project Management, With Honours

Bachelor'S Degree, Chemical Engineering.