Selina Hernando Email & Phone Number

San Antonio, Tx, Us

Database Management • Serve as the primary contact and expert on donor management software/CRM EveryAction.• Lead individual and team trainings to familiarize all staff with the database functionalities to support their work.• Review and analyze new features and determine strategies for maximum utilization.• Troubleshoot errors or issues related to the donor management software/CRM EveryAction.• Oversee all donation data entry within the donor management software/CRM EveryAction.• Produce reports for department and leadership to highlight team KPIs.• Work in partnership with the Finance Department to reconcile donation revenue on a monthly basis.Donor Relations• Collaborate with team members to support targeted communication efforts through donor segmentation and data tracking.• Strategize on website optimization and fundraising campaign initiatives.• Screen any potential third-party vendors that can contribute to the Development Department's fundraising initiatives.• Coordinate with account managers and relevant staff members to collaborate and strategize.Internships• Oversee the Development Department Internship program in partnership with RAICES Internship Coorindator.• Conduct interviews with intern candidates and lead Development Intern onboarding through an orientation and training.• Serve as the primary point of contact for campuses and colleges for students' internship credit requirements.• Review and refine the Development Department's internship program to ensure interns are receiving quality work experiences.

San Antonio, Texas Area

• Oversaw the data migration and implementation of the donor management software EveryAction.• Lead the donation data entry and created processes to effectively report on the departments' fundraising progress and success.• Coordinated with individuals and small businesses in the community with an interest in fundraising on behalf of RAICES and created and drafted marketing materials to support their efforts.• Managed the donations email account by responding to all inquiries and connecting the requests to the appropriate staff member, serving as the initial point of contact for RAICES development inquiries.• Served as the Development Department's intern supervisor.• Assisted with grant materials, including drafting programmatic and organizational one-pagers.

San Antonio, Texas Metropolitan Area

• Conducted research and interviews to write articles highlighting San Antonio-based restaurants, shops, and events.• Edited content contributions from three freelance writers and published articles on webpages for San Antonio food-blog SAFlavor.• Pitched story ideas, adhered to deadlines, and provided quality photographs to support written work.

San Antonio, Texas Metropolitan Area

• Lead donor acknowledgment responsibilities and maintained the donor database DonorSnap through data entry and routine data hygiene.• Created and organized giving reports for fundraising campaigns.• Proofread and edited grant applications and marketing blog posts.• Served as the central point of contact for development volunteers.

• Performed donor acknowledgment responsibilities and assisted with gift entry in donor database DonorSnap.• Researched grant opportunities and potential corporate partnerships in the San Antonio area.

San Antonio, Texas Area

• Assisted remedial/developmental students in Reading and English coursework.• Contributed to online educational modules, hosted workshops, and managed writing lab.• Developed student maintenance protocols for INRW Center’s lab manual.

San Antonio, Texas Area

• Administered Texas Success Initiative, SAT, and AP exams for high school students.• Taught 4th grade students expository writing skills for STAAR testing success.• Implemented lesson plans and actively monitored students’ behavior.

• Wrote and edited feature articles for a young Latina based audience.• Ran Twitter account and led the Hispanic Heritage Month blog-a-thon event.• Provided support at an Austin elementary after-school club.

• Wrote feature articles on pop culture and internet trends.• Contributed story ideas at weekly staff meetings.• Promoted Orange Magazine events and content through tabling and social media.

• Authored articles for Harlandale ISD website to promote summer camps/programs.• Assisted with planning and venue decoration for major events.• Managed phones and organized office space.

San Antonio, Texas

• Wrote sports columns to promote Harlandale High School student athletics.• Conducted fact checking and statistic research.• Complied to weekly deadlines.

Master Of Public Administration (M.P.A.)

Certificate in Nonprofit Administration and Leadership

Bachelor Of Journalism, Journalism

Interdisciplinary Certificate in Social Entrepreneurship and Nonprofits (Community Welfare concentration), English Minor