- Advocated for Shopee’s platform to merchants, successfully onboarding them across various business models- Managed the complete end-to-end acquisition process, encompassing lead generation, face-to-face pitches, negotiations, and online store setup.- Conducted trend observation, competitor analysis, and industry research to identify market opportunities and whitespaces to reinforce and grow Shopee’s market leadership.

- Carefully transformed complex information, addressing sensitive topics like mental health and suicide prevention, into compassionate and non-triggering advertisement content meant for a broad audience- Demonstrated proficiency in translating qualitative data into content for marketing campaigns- Actively participated in team sessions, effectively conveying insights to enhance communication strategies

- Delivered efficient and courteous customer service, addressed customer complaints and helped resolve conflicts- Handled cash transactions, ensured consistent stock flow, and maintained store cleanliness

- Leveraged on social media to create content and increase sales for retail and beverages brands such as Superga and Heytea- Prioritised the client’s concerns and needs while cartering to my audience's interaction to generate more targetted content to pique interest