Selma Avdic Email & Phone Number

Louisville, Kentucky, United States

• Evaluated employee performance and conveyed constructive feedback with expert training to meet performance expectations, which resulted in increased productivity.
• Created successful work schedules and daily assignments for a team of 20 leveraging individual knowledge and strengths to maximize team success.
• Balanced cash and checks transactions on average of 500 customers daily with zero error rate while exceeding productivity goals.
• Researched and explained all customer inquiries and questions regarding accounts with a consistent focus on service excellence.
• Complied with established internal procedures by examining reports and processes which lead to increased overall accuracy rate to meet audit expectations.
• Collaborated with the IT Department to resolve issues with office equipment and computer applications to minimize disruptions to the workflow.

Louisville, Kentucky, United States

• Supported manager in overseeing the day-to-day operations to ensure an efficient and productive workflow.
• Ensured completeness, accuracy, and timeliness of transactions processing, reconciliations, and reporting.
• Analyzed, researched, and corrected reconciling differences on client's accounts to resolve any discrepancies that may have been discovered in a timely fashion.
• Performed deposit processing functions, including reconciling any out-of-balance conditions with 100% accuracy.
• Developed specific plans to guide progressive training of individuals so that they are eventually self-sufficient in their jobs.
• Provided auditors internal and external with required documentation.

Louisville, Kentucky, United States

• Mentored newly hired employees on operating equipment and developed a training manual to use for reference.
• Worked with team members to determine their strengths and weaknesses and to place them in their most appropriate roles.

Louisville, Kentucky, United States

• Processed 10 million transactions per month on a high-speed check processing sorter.
• Contributed positively to the overall performance of the company through consistent and high-quality work.
• Conducted new hire orientations and training sessions, and trained employees to operate all capture machines (IBM 3890, NCR 7780's).