• Evaluated employee performance and conveyed constructive feedback with expert training to meet performance expectations, which resulted in increased productivity.• Created successful work schedules and daily assignments for a team of 20 leveraging individual knowledge and strengths to maximize team success.• Balanced cash and checks transactions on average of 500 customers daily with zero error rate while exceeding productivity goals.• Researched and explained all customer inquiries and questions regarding accounts with a consistent focus on service excellence.• Complied with established internal procedures by examining reports and processes which lead to increased overall accuracy rate to meet audit expectations.• Collaborated with the IT Department to resolve issues with office equipment and computer applications to minimize disruptions to the workflow.• Produced monthly audit reports for auditors and made sure the cash and checks department maintained zero error rate.

• Supported manager in overseeing the day-to-day operations to ensure an efficient and productive workflow.• Ensured completeness, accuracy, and timeliness of transactions processing, reconciliations, and reporting.• Analyzed, researched, and corrected reconciling differences on client's accounts to resolve any discrepancies that may have been discovered in a timely fashion.• Performed deposit processing functions, including reconciling any out-of-balance conditions with 100% accuracy.• Developed specific plans to guide progressive training of individuals so that they are eventually self-sufficient in their jobs.• Provided auditors internal and external with required documentation.

• Mentored newly hired employees on operating equipment and developed a training manual to use for reference.• Worked with team members to determine their strengths and weaknesses and to place them in their most appropriate roles.

• Processed 10 million transactions per month on a high-speed check processing sorter.• Contributed positively to the overall performance of the company through consistent and high-quality work.• Conducted new hire orientations and training sessions, and trained employees to operate all capture machines (IBM 3890, NCR 7780's).