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Sami El-Masri is listed as You're never wrong to do the right thing at Convergence Networks, a company with 57 employees, based in Woodbridge, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Sami El-Masri.
Sami El-Masri previously worked as Client Success Manager at Convergence Networks and Business System Analyst at Lean Software Solutions. Sami El-Masri holds Diploma Of Education, Airframe Mechanics And Aircraft Maintenance Technology/Technician, 90% from Centennial College.
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Professionally seasoned with 25+ years of experience, I hold an Aircraft Maintenance Engineering degree. Starting at Direct Energy Home Services, I streamlined IT processes and executed patch updates. At Direct Energy Business Services, I coordinated HVAC service requests and implemented remote monitoring systems.Transitioning to Wireless Systems Solutions, I managed TELUS account requests, reduced hardware costs by 90%, and handled troubleshooting. At Coreio Inc., I oversaw IMAC hardware requests, provided Help Desk support, and improved logistics processes.As a Business Systems Analyst at Lean Industries, I specialized in supporting a financial institution serving US Armed Forces members, efficiently managing software incidents and change requests.Currently, as a Client Success Manager at Convergence (formerly Grade A), I foster strong client relationships, collaborate on projects, and identify client technology needs.My technical skills span Microsoft Windows, SQL Server, Oracle, virtual machine management, IMAC processes, PC build/configuration/repair, printer installation/maintenance/repair, smartphone support, network hardware installation/configuration, and deskside support.In summary, my 25+ years of diverse experience showcase adaptability, problem-solving, and a commitment to excellence across various technical domains.
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Nepean, Ontario, Canada
As a Client Success Manager, I excel in cultivating robust client relationships through a multifaceted approach. My role involves consistent communication, regular meetings, and vigilant monitoring of client systems to ensure not only satisfaction but also strict compliance with our IT infrastructure standards. In collaboration with clients' dedicated.
Markham, Ontario, Canada
As the primary Business Systems Analyst and Client Support Specialist for an Enterprise Financial Institution serving members of the US Armed Forces, I excelled in various critical responsibilities. In the absence of Project Management or Business Analyst teams, I seamlessly provided interim Project Administration. Leveraging tools such as JIRA and Service.
Vaughan, Ontario, Canada
I played a pivotal role in overseeing IT operations, ensuring the seamless fulfillment of IMAC hardware requests for a diverse client base across Canada. Navigating through varied client needs, I demonstrated efficiency in managing hardware processes.With a focus on prompt issue resolution, I provided Help Desk support for hardware/software incidents.
Vaughan, Ontario, Canada
In my previous roles focused on client support and account management, I applied a strategic and hands-on approach to various responsibilities. I efficiently processed account requests for new and existing TELUS wireless clientele, applying promotional credits as necessary to enhance client relationships and satisfaction.My proactive approach was evident.
Other employees you can reach at convergencenetworks.com. View company contacts for 57 employees →
Daniel Abramenko
Colleague at Convergence Networks
Greater Ottawa Metropolitan Area, Canada
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JB
Jason Barrette
Colleague at Convergence Networks
Almonte, Ontario, Canada, Canada
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KM
Kirida Mcdaniels
Colleague at Convergence Networks
Portland, Oregon, United States, United States
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SM
Sean Mullen
Colleague at Convergence Networks
Ottawa, Ontario, Canada, Canada
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AJ
Anthony Johnson
Colleague at Convergence Networks
Gresham, Oregon, United States, United States
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JS
Joshua Smith
Colleague at Convergence Networks
Edmonton, Alberta, Canada, Canada
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JS
Justin Sharp
Colleague at Convergence Networks
Ottawa, Ontario, Canada, Canada
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TP
Thad Parascand
Colleague at Convergence Networks
Portland, Oregon Metropolitan Area, United States
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KD
Kenneth Dormanen
Colleague at Convergence Networks
Los Angeles Metropolitan Area, United States
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NS
Natalia Saavedra
Colleague at Convergence Networks
Mexico City, Mexico, Mexico
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Aircraft Maintenance Engineering Diploma
Activities and Societies: Rocket Club General High School Education as required for the Ontario Secondary School Diploma
Quick answers generated from the profile data available on this page.
Sami El-Masri works for Convergence Networks.
Sami El-Masri is listed as You're never wrong to do the right thing at Convergence Networks.
Sami El-Masri is based in Woodbridge, Ontario, Canada while working with Convergence Networks.
Sami El-Masri has worked for Convergence Networks, Lean Software Solutions, Coreio Inc., and Wireless Systems Solutions.
Sami El-Masri's colleagues at Convergence Networks include Daniel Abramenko, Jason Barrette, Kirida Mcdaniels, Sean Mullen, and Anthony Johnson.
You can use AeroLeads to view verified contact signals for Sami El-Masri at Convergence Networks, including work email, phone, and LinkedIn data when available.
Sami El-Masri holds Diploma Of Education, Airframe Mechanics And Aircraft Maintenance Technology/Technician, 90% from Centennial College.
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