Soraya Elnagar Email & Phone Number

Retirement Resources & Savings

Houston, Texas Area

• Monitor accounts to identify overdue payment by generating aging reports.
• Ensure clients are properly billed for goods or services and work with other departments to ensure correctamounts are collected in a timely manner.
• Verify and record transactions, resolve account discrepancies, and effectively communicate with clients tosecure payments or establish better payment terms.
• Update account status records, collection efforts and apply payments toward open invoices.
• Generate reports and statements for internal use.
• Contact customers to ensure invoices were received, resolve any disputes and secure payment.

• Successfully managed Gap, Warranty and Maintenance contracts for accuracy.
• Assessed contract issues and identified possible solutions.
• Verified authenticity of checks received from Dealerships.
• Reconciled checks to contracts and to balance transactions.
• Managed SOP for contract issuance and cancellations.

Tulsa, Oklahoma

• Ruhrpumpen Global – Tulsa OKDocument Control specialist04/14 to Date
• Owned the project tracking system to ensure timely action towards customer as well as team members.
• Published timely project update reports through Classifying and Consolidating data from Various Sources, Form, Charts, Schedules, etc.
• Ensured sending transmittals to customers in timely manner to meet project time lines, and reproducing prints and documents to reflect any revisions spec changes while distributing to departments as required.
• Maintaining Cataloging, updating and distributing bill-of-material, engineering action, document change request, prints/drawings and deviation records. Requires a variety of techniques including computer input, manual.

Cairo Egypt

• Mentored and supported new employees.
• Monitored team performance to meet required KPI’s.
• Supported and guided team members to achieve better performance.
• Prepared and completed action plans.
• Resolved customer issues concerning billing and technical problems effectively and efficiently.
• Ensured service levels were met and maintained.

Business And Financial Administration, Accounting And Business/Management

Education record