Soraya Elnagar Email & Phone Number

Retirement Resources & Savings

Houston, Texas Area

• Monitor accounts to identify overdue payment by generating aging reports.• Ensure clients are properly billed for goods or services and work with other departments to ensure correctamounts are collected in a timely manner.• Verify and record transactions, resolve account discrepancies, and effectively communicate with clients tosecure payments or establish better payment terms.• Update account status records, collection efforts and apply payments toward open invoices.• Generate reports and statements for internal use.• Contact customers to ensure invoices were received, resolve any disputes and secure payment.• Work closely with Sales Reps to evaluate clients’ credit data, and financial statements to determine thedegree of risk involved in opening a line of credit for the client.• Analyze client records and use the data to recommend payment plans.• Search databases for civil and commercial litigation as well as property ownership.• Perform financial and industry analyses and prepare supporting documentation for client credit approval.• Assess credit worthiness of applicants based on investigative findings.• Developed and maintained accounts receivable SOP that resulted dropping bad debt from 6.5% to 2.8%over a period of 12 months.

• Successfully managed Gap, Warranty and Maintenance contracts for accuracy.• Assessed contract issues and identified possible solutions.• Verified authenticity of checks received from Dealerships.• Reconciled checks to contracts and to balance transactions.• Managed SOP for contract issuance and cancellations.

Tulsa, Oklahoma

Ruhrpumpen Global – Tulsa OKDocument Control specialist04/14 to Date• Owned the project tracking system to ensure timely action towards customer as well as team members.• Published timely project update reports through Classifying and Consolidating data from Various Sources, Form, Charts, Schedules, etc.• Ensured sending transmittals to customers in timely manner to meet project time lines, and reproducing prints and documents to reflect any revisions spec changes while distributing to departments as required.• Maintaining Cataloging, updating and distributing bill-of-material, engineering action, document change request, prints/drawings and deviation records. Requires a variety of techniques including computer input, manual porting and typing.

Cairo Egypt

• Mentored and supported new employees.• Monitored team performance to meet required KPI’s.• Supported and guided team members to achieve better performance. • Prepared and completed action plans.• Resolved customer issues concerning billing and technical problems effectively and efficiently.• Ensured service levels were met and maintained.• Completed call logs and reports.• Provided a better customer experience by making customers aware of new services, explained new offers and their benefits.• Took calls other agents could not handle and resolved customer’s escalations.

Business And Financial Administration, Accounting And Business/Management

Education record