Responsible for the implementation of Loyalty programs, mapping of processes, elaboration of the As-Is/To-Be model, and definition of indicators. Main projects:Kellogg's Parati, Kellogg's US, Laboratoire Rivadis, Maytronics, Heidelberg Solutions for industrial print production, Clarios, Cognism, Oberoi Hotels, and Country Road Group.

Project manager in the Business Transformation area with focus on Salesforce implementation. Main projects: Café 3Corações, Raia Drogasil Group, São Paulo Commercial Association, Companhia de Seguros Previdência do Sul - Previsul and Enaex Britanite Brazil.

CRM Project Manager and automation solutions (RPA) in the Contact Center area. Responsible for mapping the processes, elaborating the As-Is/To-Be model, and defining the strategic indicators that serve as a basis for future analysis of the project's effectiveness. Focal point between the business and IT areas, ensuring that all customer needs are understood and mapped appropriately. Responsible for risk analysis in order to ensure compliance with the basic premises of operational efficiency and… Show more CRM Project Manager and automation solutions (RPA) in the Contact Center area. Responsible for mapping the processes, elaborating the As-Is/To-Be model, and defining the strategic indicators that serve as a basis for future analysis of the project's effectiveness. Focal point between the business and IT areas, ensuring that all customer needs are understood and mapped appropriately. Responsible for risk analysis in order to ensure compliance with the basic premises of operational efficiency and profitability of the processes in place. Show less

SFDC Lead Consultant - Responsible for preparing functional and technical project proposal and requirements solicitation, design of Salesforce processes/functionalities best suited to the business, and project documentation. Responsible for performing necessary platform customization and configuration activities to adopt project requirements. Sharing of best practices in SaaS and Salesforce methodology, support in training, and train the trainers. Participation in the design, planning, and… Show more SFDC Lead Consultant - Responsible for preparing functional and technical project proposal and requirements solicitation, design of Salesforce processes/functionalities best suited to the business, and project documentation. Responsible for performing necessary platform customization and configuration activities to adopt project requirements. Sharing of best practices in SaaS and Salesforce methodology, support in training, and train the trainers. Participation in the design, planning, and execution of the system test, integrated test, and UAT stages. Follow-up on the project chronogram and elaboration of status report for the customer's management. Show less

- Assessment of needs and business rules for process mapping, functional requirements, data qualification and validation.- Study of process improvements and standardization aiming cost reduction and profitability maximization, through process remodeling.- Functional specification of business requirements for adherence to customer processes.- Configuration of the Salesforce.com platform through functional specification, homologation, and participation in the development of new… Show more - Assessment of needs and business rules for process mapping, functional requirements, data qualification and validation.- Study of process improvements and standardization aiming cost reduction and profitability maximization, through process remodeling.- Functional specification of business requirements for adherence to customer processes.- Configuration of the Salesforce.com platform through functional specification, homologation, and participation in the development of new systems with a key-user validation stage.- Training for teams of users and administrators. Show less

Responsible for assisting the sales team in technical issues for implementations and integrations of Salesforce CRM with legacy systems. In addition to presentations and preparation of commercial proposals.

Responsible for the management of CRM projects in the Contact Center area for companies: BNB (Banco do Nordeste), Claro, Submarino, Americanas, Shoptime, Telefônica, IG, Unibanco, Nívea, SulAmérica, Bradesco, Itaú, T-Systems (Volkswagen), TellFree, Hsbc, Porto Seguro, Editora Abril, Rossi among others; Assessment of costs, deadlines, chronogram and scope control, project team leadership, resource management, definition of processes and criteria for attendance; Development and validation of… Show more Responsible for the management of CRM projects in the Contact Center area for companies: BNB (Banco do Nordeste), Claro, Submarino, Americanas, Shoptime, Telefônica, IG, Unibanco, Nívea, SulAmérica, Bradesco, Itaú, T-Systems (Volkswagen), TellFree, Hsbc, Porto Seguro, Editora Abril, Rossi among others; Assessment of costs, deadlines, chronogram and scope control, project team leadership, resource management, definition of processes and criteria for attendance; Development and validation of technical and functional requirements documents. Show less

Responsible for the individual client portfolio and prospection of new clients, and sales of products and services.

Prospecting for new customer portfolios in different market segments. Offering solutions in contact center, aiming at the real needs of the customers; Customer portfolio: Cyrela, PBKids ,Abyara, Uniflores, Cappucci Bauer, Coelba, Hermes, Coelho da Fonseca, Compra Fácil, Mercado Eletrônico, among others.