Selvan Govender Email & Phone Number

South Africa

Johannesburg Area, South Africa

Avaya RED Implementation and Support Service EngineerAvaya Aura Core Components Implement & Support- System Manager/WebLM (SMGR)- Session Manager /Branch Session Manger (ASM)- Breeze (IX Workplace Attendant, Co Browse, Presence) - CM (ESS /LSP)- Avaya Aura Media Server (AAMS)- G4xx & G6xx Series Media Gateway- Application Enablement Service (AES)- Call Management System (CMS)- Avaya Aura Control Manager- Communication Manager Messaging / Aura MessagingAvaya Aura® Communication Applications Implement & Support- Avaya Aura Device Services (AADS)- Avaya Aura Web Gateway (AAWG)- Session Border Controller (SBCE)- IX Messaging (IXM)Avaya Solutions Platform Implementation & Support (PODFX)- PODFX (3.0, 3.1)- Avaya Converge Platform (ACP 4.0)- Avaya Solution Platform (ASP4.1)- Avaya Virtualization Platform (AVP)Avaya Equinox/ IX Workplace AttendantAvaya Equinox/ IX Workplace ClientSeries / 96XX endpoints

Johannesburg Area, South Africa

Avaya RED Implementation and Support Service EngineerInfrastructure Design ArchitectureConsulting, Installation and maintenance of Avaya Contact Centre solutions, Enterprise Unified communication systems, IP Telephony, and converged voice systems.Administration and troubleshooting Analyzing and resolving voice faults, strong creative problem-solving abilities.

Johannesburg Area, South Africa

- Avaya Team Leader ( General management day to day operations)- Overall responsibility for resource planning & scheduling within the Avaya Project Team (Professional Services)- Overall responsibility for Performance Management & Career Planning / Training Planning for all team members with a goal that all resources should have a documented training plan in addition to & in support of the standard Performance Promise Proactive mentoring and coaching of team members.- Time management- Continuous process improvement for PS Services - with the overall goal of operational efficiency gains.- Regular and effective team meetings /ensuring excellent internal communication and team updates.- Responsibility for larger parts of an installation, fixing technical problems of a complex nature, as well as problem and incident management.- Technical escalation point for the team.- Assist the team with open breach call resolution as well as ensuring incidents are resolved within the SLA timeframes- Work closely with the project engineers/managers- Avaya RED Implementation and Support Service Engineer

Johannesburg Area, South Africa

Installation and maintenance of Diginet, Martis, flex net, ISDN, private wires, tie lines, Saponet frame relays and analogue technologies.- Installation of Telkom PABX.- Cable jointing and optic fibre.- Testing WAN connection over microwave multiplexes and Satellite.- Team Leader Responsibilities- Daily coordination of Telco data technologies team.- Technician allocation to projects and resource management.- Ensuring deadlines relating to projects are met by technicians.- Weekly reports to Operation managers regarding team progress.- Liaisons with managers with new projects and project rollouts.- Ensure that complaints and queries were analysed and resolved promptly. - Monitored the quality of work and controls in the department to ensure correct policies and procedures were adhered to. - Prepared monthly management reports

Durban Area, South Africa

Associate'S Degree, Technical Programme For Management Development

Avaya Certified Implementation & Support Specialist, Information Technology

IAvaya RED Implementation and Support Service Engineer Avaya Aura Core Components Implement & Support - System Manager/WebLM (SMGR).

Diploma, Information Technology

Grade 12- Senior Certificate, Grade-12

Certificate

Genesys Cloud CX: Professional Certification