Selvaraj M Email and Phone Number

• Responsible for EMEA region customers escalation handling.• Responsible for Appian software support for MDM devices.• Responsible for Workday application related integrations.• Working with Devops team for cloud environment patches planning.• Responsible for On-prem AD and SaaS APP issue support.• Responsible for AirWatch Cloud APP setup.• Handled MDM Patch’s plan and integration with LDAP and other Auth methodology resolution.

• Responsible for managing recovery of high impact outages and incident management relating to the Messaging, Collaboration & Active Directory infrastructure.• Ensuring recurring incidents are tracked under problem management for a permanent resolution.• Responsible for analyzing and creating remediation reports for the customer’s messaging infrastructure.• Creating Service Improvement Plans for customers and tracking them to completion.• Responsible for identifying automation… Show more • Responsible for managing recovery of high impact outages and incident management relating to the Messaging, Collaboration & Active Directory infrastructure.• Ensuring recurring incidents are tracked under problem management for a permanent resolution.• Responsible for analyzing and creating remediation reports for the customer’s messaging infrastructure.• Creating Service Improvement Plans for customers and tracking them to completion.• Responsible for identifying automation opportunities to improve cost efficiency and quality of service. Show less

• Leading DOMAIN development and deployment operation while maintaining defined SLA /KPI and end user satisfaction.• Engage in Architect team and Manage deployment of AD, Azure AD, and various EUC product.• Daily Ticket trend analysis and ensure all the tickets are picked up and closed on time within SLA.• Migrated Active Directory and re-structuring OU’s. • Implemented Domain split and security appliances.• Patch & Security management for Operating System and various… Show more • Leading DOMAIN development and deployment operation while maintaining defined SLA /KPI and end user satisfaction.• Engage in Architect team and Manage deployment of AD, Azure AD, and various EUC product.• Daily Ticket trend analysis and ensure all the tickets are picked up and closed on time within SLA.• Migrated Active Directory and re-structuring OU’s. • Implemented Domain split and security appliances.• Patch & Security management for Operating System and various software as per industry best practice. • Incident management and conducting RCA for major incidents. Prepare Mitigation plan in terms of People/Process/Technology as per the RCA findings. • Ensure proper change management is followed with tested tech plan and the change is not conflicting with other major changes. • Running SIP’s for the environment remediation and implementing them to completion.• Responsible for identifying automation opportunities to improve cost efficiency and quality of service. Show less

• Responsible for managing recovery of high impact outages and incident management relating to the Messaging, Collaboration & Active Directory infrastructure.• Ensuring recurring incidents are tracked under problem management for a permanent resolution.• Responsible for analyzing and creating remediation reports for the customer’s messaging infrastructure.• Creating Service Improvement Plans for customers and tracking them to completion.• Responsible for identifying automation… Show more • Responsible for managing recovery of high impact outages and incident management relating to the Messaging, Collaboration & Active Directory infrastructure.• Ensuring recurring incidents are tracked under problem management for a permanent resolution.• Responsible for analyzing and creating remediation reports for the customer’s messaging infrastructure.• Creating Service Improvement Plans for customers and tracking them to completion.• Responsible for identifying automation opportunities to improve cost efficiency and quality of service.• Managing and coordinating networking and collaboration with Technology Leads and SME’s across IBM.• Reviewing and ratifying technical transition plans for new project / accounts coming to RUSHMORE. Show less

Currently handling Core AD related issues like replication, DNS and AD sites and services and part of change management.