Identify potential incidents through manual and tool-based event correlation.Interpret infrastructure dashboards and apply business logic to detect incidents.Standardize event correlation processes and contribute to building correlation logic.Seek event trends across multiple monitoring tools for early detection and notification.Notify Incident Management team or support groups of key issues.Reduce average event notification time and identify monitoring gaps.Apply customized correlation logic to detect critical KPIs.Highlight recurring patterns in reports for management attention.Input keywords for incident triggering and document averted scenarios.Ensure high severity incidents are covered in correlation view.Review problem management reports to prevent recurring incidents.Evaluate event monitoring maturity model.

Data Center Associate:- Exceptional skills in efficiently managing incident tickets pertaining to diverse computing platforms such as Windows, UNIX, Network, etc. through the use of cutting-edge ticketing tools. Proficient in troubleshooting complex issues such as Backup Failures & Missed, Host and Service Downtime, SNMP failure, Disk, Utilization and File System Thresholds for both Windows and UNIX servers.Skilled in managing patches on Windows servers using Altiris Patch Management Console, ensuring all Microsoft releases are efficiently installed and updated across the server infrastructure.Demonstrated expertise in supporting RSA SecureID for internal users, proficient in troubleshooting complex high-level access issues, and managing database and agent configurations using RSA Authentication Manager.Incident Commander - Expert in managing Severity 1 (P1) incidents, experienced in quickly establishing communication channels with relevant support teams, stakeholders, and vendors to expedite the restoration of failed services. Proficient in leveraging group chats, e-mails, and effective bridge calls to enable timely resolution.CA Clarity PPM (Project & Portfolio Manager) - Managing our group of projects and to track time which we spent for our customers and internal infrastructure