Semcha Ledad Email & Phone Number

Miami International Airport

Responsible for overall performance of the station as per Air France and KLM standards, such as flight safety, customer satisfaction, ground handling and punctuality. Ensures the provision of reliable service to passengers by overseeing all station activities. Responsibilities: Responsible for the passengers and aircraft handling process at the station; Responsible for security and safety procedures for the station; Responsible for the implementation of action plans and… Show more Responsible for overall performance of the station as per Air France and KLM standards, such as flight safety, customer satisfaction, ground handling and punctuality. Ensures the provision of reliable service to passengers by overseeing all station activities. Responsibilities: Responsible for the passengers and aircraft handling process at the station; Responsible for security and safety procedures for the station; Responsible for the implementation of action plans and corrective actions in order to achieve the KPIs targets in terms of operation, quality of service, revenues and cost. Ensures the realization of ancillary revenues Contributes to the negotiation and monitors the execution of handling contracts and keeping them up-to-date; Responsible for ensuring that the ground handler manages according to operation procedure manuals; Responsible to improve customer experience in the airport; implements customer focused projects (SOS-Empowerment- Marco) Coaches, supports and develops his/her team and any ground handling agents; ensures sufficient and fully trained staff, cost oriented with a focus on safety, security and service delivery; Manages daily interface with the Hub; Manages relationship with local Airport Authorities, Airline Operations and Ground handling supplier(s); Conducts mandatory and planned self-audits; Responsible for adequate and timely follow-up of findings and the execution of corrective actions resulting from audits performed; Responsible for the management and monitoring of the station’s budget Show less

Miami International Airport

Miami International Airport

Ensures the communication and sharing of ideas between airport business partners.Responsible for leading monthly meetings with representatives from the airlines, service companies, airport management and federal agencies. These meetings are held to discuss and share new changes and updates that involve all stakeholders here at MIA.

Miami International Airport

Jfk International Airport

Ensured that processes needed for the quality management system are established, implemented and maintained over the entire station of JFK. In the framework of the Ramp, I managed the team in charge of the RAMP activities in accordance with company standards and objectives, met all requirements related to the airline industry (OPS 1), within the Quality Assurance System.

Jfk International Airport

Responsible for all customer service activities, in order to deliver the best quality of service in accordance with company standards related to security, safety, and quality, and within the budget and economical limits. Responsible for recruitment, training, scheduling, and management of all Passenger Service Agents and Supervisors.

Orlando International Airport Mco

Jfk International Airport

Responsible for the safety, security, customer satisfaction, aircraft handling and crew processes in the station for AF/KLM and, where applicable third parties during the shift. Tracked the quality levels and the targets agreed upon. Coordinates activities at the station as agreed by the Station Management. Performed all supporting activities to ensure an efficient handling of flights and, where applicable, third parties. Responsible for the day to day supervision of the Ramp/Operations… Show more Responsible for the safety, security, customer satisfaction, aircraft handling and crew processes in the station for AF/KLM and, where applicable third parties during the shift. Tracked the quality levels and the targets agreed upon. Coordinates activities at the station as agreed by the Station Management. Performed all supporting activities to ensure an efficient handling of flights and, where applicable, third parties. Responsible for the day to day supervision of the Ramp/Operations activities, with the leadership objective to maintain a well trained and professional team within the scope of Aircraft Turnaround, Aircraft Loading, Crew Activities, Flight Operations, and OPS Quality Assurance. Supervised and delegated duties to the team and monitor safety and security compliance. Show less

Jfk International Airport