Sarah Mckay Email & Phone Number

Belfast, Gb

Newark, California, Us

I am an experienced and results-driven Diversity, Equity, and Inclusion (DEI) leader with a genuine passion for creating inclusive environments where individuals from diverse backgrounds can thrive. With a strong commitment to advancing DEI strategies, I strive to cultivate workplaces that value and celebrate differences, resulting in increased employee engagement and overall organizational success.I have also spent the last 2 years developing and delivering a successful work at home practise in EMEA, supporting and developing our remote workforce, ensuring they have the tools, resources, and sense of belonging necessary to excel in their roles

Newark, California, Us

My key role at Concentrix is to deliver successful outcomes for our people, and for our clients in the Ireland region. It is my responsibility to deliver a business plan that ensures that we add value to our clients business, and creates a culture that supports and develops our staffI have led this organisation since June 2006, working with a diverse, multicultural team, managing digital, social, technical support, customer service, and sales based work types. Effective change management, strong performance management and an inclusive leadership style ensure that results are delivered consistently, and that a coaching and development culture is firmly embedded.I interact with senior executives and enterprise level decision makers on a daily basis, demonstrating industry, and vertical expertise, and requiring strong negotiation and influencing skills.

Noida, Uttar Pradesh, In

Management of resource planning, workflow analyst and MI teams across a multi-site organization.Delivery of recruitment and cost effective staffing plans across the businessEnhancement and roll out of workflow management software in multi site operation.Participation in Professional Planning Forum.Development of competency based performance management structure for the resource team.Delivery of improved efficiency and improved cost control within the resource planning team.

Noida, Uttar Pradesh, In

Direct line Management responsibility for a team of 4 performance managers, further responsibility for a team of 16-20 team leaders and up to 300 agents.Delivery of service, back office, sales and customer retention service levels and stretch targets. Regular Reporting, action planning and account development reviews with onsite and offsite client representatives.Development and management of client relationships at a senior level.

Noida, Uttar Pradesh, In

Working with HCL Global business development team.Composition of the BPO element of the winning proposal Development of winning pricing proposal Business Process Redesign across 3 major areas of the company.Participation in preliminary and detailed due diligence phases.

Noida, Uttar Pradesh, In

Direct line management for a team of 11 team leaders and up to 200 agents.Delivery of sales and conversion targets, and delivery of call handling and efficiency SLA's. Management of multi-skilled technical helpdesk operation.Delivery of back office service improvement and efficiency programmes.

Noida, Uttar Pradesh, In

Direct Line Management Responsibility for a team of 18-20 agents within sales, back office, technical helpdesk and inbound service environments.Delivery of sales and service and efficiency SLA’s.

Llb Hons, Law

A Level, Biology, Geography And English Literature