Senaka Wijewardene Email & Phone Number

Brisbane, Qld, Au

Sydney, New South Wales, Australia

o Main tasks included: Providing BAU print application support to managed and non-managed customers to solve their print and scanning issues (Priority 3/4 issues) throughout Australiao Major Incident Management (Priority 1/2 issues)o Providing Post Incident Reports (PIR) to customerso Managing change requests and carrying out changes for customers, related to print solutions provided (renewing SSL certificates, applying fixes recommended by National Technical Support and Implementation teams)o Upgrading print solutions, drivers on servers, embedded applications on Multifunction Devices (MFDs) as requiredo Providing 24/7 support to customers who are contracted for such supporto Providing proactive maintenanceo Directly communicate (phone, email, MS Teams and other such technologies) with customers and relevant stakeholders to gather more information, troubleshoot and resolve issueso Vendor escalationso Customer service activities

Fairfirst is the amalgamated entity of Union Assurance General and the former Asian Alliance General Insurance. We are backed by Fairfax, one of the largest general insurance groups in the world specializing in insurance, reinsurance, and investment management.As the Head of IT Infrastructure I looked after the main Data Center, DR site and Branch network of Fairfirst which includes over 1300 staff. This includes managing the security of the network (Firewall and Endpoint solutions), VMware, Linux Servers, Windows Servers, IP Voice (Cisco Call Manager), Network Storage and VPN Network.

Main responsibilities include organizational IT infrastructure planning, designing, implementing, documenting and maintaining activities. Providing network security and email security by firewall and email gateway installations.Tasks in detailo IBM X Series Server Installation and Configurationso HP and DELL Server Installation and Configurationso Organisational IT Infrastructure Planning, Designing, Implementing and Maintaining Activitieso Firewall Installation and Configurations (Check Point, Dell SonicWALL, Sophos Cyberoam, Hillstone)o Experience in using network monitoring tools (Wireshark, NMAP, Advanced IP Scanner, PRTG network monitor, Spiceworks network monitor etc)o Mail Server Installation, Configuration and Related Services (Zimbra, Sendmail)o Email Gateway Installation and Configurations (McAfee Ironmail, Symantec Brightmail)o Experience in using remote support software (TeamViewer, Ammyy Admin, LogMeIn, GoToAssist, Any Desk, VNC viewer etc.)o OS Installations (Windows Server 2012 R2, 2008 R2, CentOS, Ubuntu)o Active Directory and Other Server Related Configurationso VPN Router Installation and Configurations (Trendnet)o Apple Products Configurations (MacBook, iPad, iPhone)o VoIP Installation and Configuration (Trixbox, Asterisk)o IT Maintenance and Network Maintenance Agreement Preparationo Customer Service Activitieso Installation, Configuration and Maintenance of Network Equipment (Routers, Switches (L2/L3), Load Balancers, Print Servers, IP Cameras – CISCO, 3COM, Trendnet, Prolink, D-Link, Netgear, Linksys, ZTE etc.)o Wired and Wireless LAN Maintenance Serviceso Corporate Virus Guard, DLP Installation and Configuration (Kaspersky, Symantec, Sophos, Eset, McAfee)o ADSL, Email and PC Configuring and Troubleshooting

B Sc Special Honours Degree, Information Technology

Specializing in Following Subjects, Enterprise Network Security Design and Management of Enterprise Networks Communication Systems Project.

Education record