Sendil Kumar. B Email & Phone Number

Multi-dimensional Process Manager with 16 years of dynamic experience in managing multiple operations with a strong emphasis on leadingprocess improvement, learning & development, generating business revenue, and meeting service standards across the BPO Domain.Consistently evaluating and optimizing operational performance, ensuring regulatory and company standards are upheld, and assessingfinancial reports. Demonstrate effective problem-solving and decision-making abilities while functioning effectively in a high-pressureenvironment with a core focus on resolving conflicts and providing solutions. Infused with leadership qualities that contributed to effectiveteamwork and the development of working relationships with all internal and external business partners.