Sendil Kumar Email & Phone Number

Bengaluru, Ka, In

San Francisco, Ca, Us

Northbrook, Illinois, Us

Manage a team of Credit and Collections professionals and daily operations of Finance department's - High Volume Collection function for the North American region to ensure the staff follows global policies, procedures and processes related to collection activity. • Supervise delinquent account collection activity and customer follow-up. • Working with management and collections staff to maximize effectiveness of process, ensuring timely collections and increasing productivity.• Supervising with Collection Analysts the arrangement of payment terms and follow-up collection of accounts.• Supervising credit analysis staff. Leading collection staff with customer questions on collection process and work to handle difficult escalated questions and issues.• Working with management to determine collection effectiveness, metrics and track performance to bring about improvements in process.• Manage the performance of direct reports by defining accountability, establishing performance objectives, providing feedback and guidance, and ensure that all policies are understood and adhered to.

Boulder, Colorado, Us

1. Manage day-to-day Credit and Collections operations by organizing workflow, monitoring work assignments and workload to ensure that work is being completed in a timely manner and that expectations are met.2. Serve as first contact in escalation path on issues and help to resolve questions that may arise between internal stakeholders as well as external customers.3. Training new employees and providing support to all employees, as needed4. Responsible for monitoring the Team to compliance with Corporate Collection goals.5. Mentoring, leading and inspiring team members to achieve measurable improvement results while developing individual career objectives.6. Build processes and procedures for tracking and to ensure team members are meeting individual goals.7. Collaborate with Collections Manager to increase team efficiency and productivity.8. Responsible for the effective implementation of operational and organizational enhancements.9. Drive metric based performance. 10. Testing new tools and ERP for any enhancements before going live.11. Reviewing and approving Debit and Credit Memos; Cancel or void invoices, Refunds, application of unapplied cash, approving various non-standard Purchase Orders, deals without PO’s, Billing Terms, and non-standard invoicing requirements.12. Initiating Credit Hold procedure based on the issues (Payment delays, Bankruptcy, Legal Issues, etc.,)

Austin, Texas, Us

■Interacting with Oracle’s clients through e-mails and telephone regarding billing queries and invoice related issues■Pre-delinquency activity: Contact customer on new invoices on the 15th day from invoice date, to verify receipt and ensure that invoices are billed correctly ■Thorough researching of customer’s Purchase Orders and Ordering Documents. Recognizing invoicing errors and submit Credit Memo, Re-bill and Refund requests■Responsible for account reconciliation including resolving disputes, writing adjustments and providing additional information for payment to the customer■Email and or phone delinquent accounts daily to collect on delinquent accounts. Manage accounts and to meet receivable collection goals on a weekly basis■Work with different customer and internal teams to ensure that customer needs are being met (understand customer’s way of doing business) ■Act as an escalation point for all collection issues, which requires regular communication with all internal sales force and external customers representing the US team on cross-functional issues and projects. ■Escalate in case of any anticipated risks per escalation guidelines■Analyze DSO for major customers■Continuously review and resolve unapplied cash■Provide management with weekly detailed forecast reporting on the status of delinquent accounts. ■Provide account statements for all customers upon request ■Well versed with the latest electronic invoicing system (web invoicing) and mastered the navigation of many client and third party portals like Ariba, OB10, Xign, Exostar, BottomLine, Wide Area Work Flow, SAP NetWeaver, Direct Commerce, IATA, Taulia and many more to submit invoices and track payments. ■Point of contact for all US Federal Government entities including US Army, Navy & Air Force

 Assisted clients with inquires related to their accounts and invoices Send invoice copies , identify invoicing issues and submit credit memo, re-bill & refund requests Assisted new potential customers by providing the information of various products & services Designated as an SME & handled a team of 10 junior agents Provided Tier-1 and Tier-2 support for customers through calls, e-mails and text chats