Sendil Kumar Email & Phone Number

I am a results-driven professional with over 15 years of expertise in leading and optimizing Credit−to−Cash (B2B Collections) - Order-to-Cash teams across industry-leading companies, including the world's second-largest software company, a global customer engagement Solutions leader, and a top Safety Certifications organization.Throughout my career, I have excelled in spearheading the successful implementation, integration, and adoption of new processes within Global Business Services Centers (GCC.)By focusing on maximizing cash flow, reducing aging & bad debts, and resolving disputes, I have consistently contributed to enhanced financial outcomes.As an analytical, strategic, and tactical team manager, I take pride in my ability to guide and inspire teams to achieve ambitious cash goals, while effectively reducing aging and streamlining processes for greater efficiency and consistency.I am passionate about delivering top-notch results and driving continuous improvement. MY SKILL SETSProcess Improvement and Standardization:-As part of the Global Business Services (GBS) - Finance Transformation Team, act as a catalyst in the overall digital transformation of the Order-to-Cash and Credit−to−Cash teams by establishing new operations and enhancing existing ones. -Optimizing each of the individual processes in the Order-to-Cash and Credit−to−Cash cycle.-Improving process standardization, enhancing accountability, and bench-marking performance for company standards.-Streamline Customer On boarding and Credit Approval Process.-Automating Collections Prioritization Process – help the collectors to contact more accounts and centrally track the activity for review and follow−up. -Streamline Collections Correspondence Strategies – Addressing the Challenges in the Dunning and statement Process.-Fixing the Root Causes of High DSO - addressing the collections bottlenecks, Develop and refine the collections strategy, increasing effectiveness while balancing operational costs.-Partner with Sales, Deal Desk, Renewals, Billing, Legal, and Revenue departments and become an expert in Accounts Receivable and Collections policy and procedures.-DSO Analysis through the creation of financial reports, tracking of payment terms, and management of the financial experience for our customers.-Assist with external audits and produce supporting documentation for audit purposes.Team Management:-Effectively manage bigger teams (20+ Direct Reports) supporting international regions – NA and EMEA.-Hire, train, develop & retain team members.

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  Pondicherry University

  Human Resources