Sudipta Sengupta Email & Phone Number

Kolkata, Wb, In

India

1. Leading a team of 80+ professionals to execute and manage largescale IT programs, ensuring alignment with customer’s expectation and objectives.2. Overseeing the entire program lifecycle, including planning, budgeting, resource allocation, risk management, and stakeholder communication.3. Successfully managing delivery on time and within budget.4. Collaborated closely with C-level executives, Service Line Managers/BU heads, and technical teams to define program scope, objectives, and priorities.5. Established and maintained strong relationships with key stakeholders, fostering a culture of open communication and collaboration.6. Implemented best practices in program management, utilizing Agile methodologies to enhance project visibility, efficiency, and quality.7. Managed vendor relationships, negotiated contracts, and ensured compliance with service level agreements (SLAs).

Kolkata, West Bengal, India

1. Lead the overall delivery setup and execution, people and financials management for the assigned programs/projects work streams in order to realize defined business outcomes with globally distributed teams2. Partner with Agile leads, other delivery leads, clients and other internal/ external stakeholders to drive effective adoption of best practices, deployment of processes, methodologies and tools, execution of ceremonies and to drive continuous improvement on delivery engagements 3. Contribute to pre-sales and works with the legal and operations teams to ensure compliance4. Manage relationships & status reporting within the organization, with clients & applicable third parties5. People management responsibilities for team members, track leads/PMs, scrum masters and product owners6. Participate in Delivery Management and (or) Agile communities7. Responsible for the team to follow processes, establish and actively facilitate the cadence of all scrum ceremonies, and remove team impediments or escalate as per defined SLAs8. Articulate the overall project risk and risk mitigation plan and make it transparent to the relevant stakeholders

Kolkata, West Bengal, India

1. Build effective, performing teams that consistently deliver quality software whilst balancing the demands of timeframes and needs. 2. Default to granting teams autonomy but recognize when stronger guidance and help is needed. When the team is performing, offer a light-touch to assist in unblocking progress. When a team is struggling, identify and action a plan to help.3. Build an effective customer engagement process to ensure teams have awareness of the importance of good customer experience and show responsiveness to customer experience during development as well as in operational issues.4. Drive continuous improvement of engineering practices and efficiency of development within the team and foster innovation. 5. Understand technology landscape and its implication. Evaluate, prototype and present implementation use cases.

Kolkata, West Bengal, India

1 Ensure Service Management procedures are established and documented that align with ITILv3 best practice, and provide the capability to measure, and maintain performance of the service post launch to promote continual improvement. 2. Liaising with internal technical subject matter experts and business owners of key platforms and processes to ensure end-to-end Service Assurance requirements are met. 3. Responsible for overseeing both strategic and day to day perspectives of operational activities and business administration for defined functions. 4. Manage customer relationship in the account from delivery perspective and achieve strive to achieve the best satisfaction. 5. Work with appropriate suppliers and other third parties, taking an active part in commercial and contract negotiations where necessary. 6. Responsible for the management of internal and external dependencies impacting the delivery and apply an appropriate governance and escalation process for these impacts. 7. Assess and remediate risks and issues, tracking them on our RAID reports. Monitoring the risk list, identified any that have become issues, and implement the contingency plan accordingly.8. Managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations etc. 9. Define and drive project governance(controls) in effective manners to stay in line with scope, budget, and timelines. 10. Succeeding through regular meetings and clear formal and informal communication with members of the remote and local management teams in collaboration environment. 11. Serve as a Mentor training new Managers within the Program. Coaches the team members, facilitates continuous improvement and applies the most appropriate agile and lean tools and techniques according to the requirements. 12. Define roles and responsibilities clearly for knowledge capturing and sharing. Understand performance issues and carry out training planning.

Kolkata, West Bengal, India

1. Managed end to end Migration and Integration of 10+ major customers spanned across North America, Canada and Europe (UK) region into Managed Private Cloud (MPC) offering. 2. Performed project planning activities and managed the execution of projects according to plan through the project life cycle from Initiation till Closure. 3. Ensure proper use of methodology, tools, procedures and governance to best meet project objectives. 4. Proactively identify changes in work scope and ensure appropriate planning measures are taken with stakeholders to reassess and amend the scope of work, budget and timeline. 5. Measured the cost performance of the project to get an indication whether the planned budget was enough to complete the project and presented cost performance reports to key stakeholders. 6. Ensured all project milestones, deliverables, Go-lives, deployment dates etc. are met and in case of any variance, all stakeholders are informed with the relevant reasons for the same. 7. Managed and ensured that all potentials risks/issues are properly communicated to all stakeholders with correct owners for the same identified and/or putting in a resolution plan. 8. Actively addressed internal and external risks, issues and dependencies even if the ownership lays with external stakeholders. 9. Developed communications management plan to address the stakeholders needs and expectations and to provide key information in a timely manner in the format designed by the requester. 10. Served as a Mentor, training new managers within the program. Coaches the team members, applies the most appropriate agile and lean tools and techniques according to the requirements. 11. Managed transition planning and changes in a controlled manner from design to operations.

Kolkata, West Bengal, India

1. Developed, implemented, and managed comprehensive project plan and insured completion of milestones within the triple constraints of time, cost and scope2. Managed project issue log and risk plan with increased focus on cost, schedule, scope, business and technical risk3. Performed process improvements, coaching team members of the benefits changes, control and on time service delivery.4. Managed IT resources and aligned with PMO on project deliverables, managed project deliverables, monitored and control scope, resource schedules and aligned cost within budget parameters.5. Serve as a Mentor training new Managers within the Program.

India

1. Coordinated with client and other stakeholders to ensure seamless project completion2. Coordinate with global team of Business Analysts, Technical Architects, developers, and testers3. Project Management activities like estimation, scheduling, tracking of project tasks and delivery management4. Lead teams across broad technical, financial, and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.5. Produce Phase plans, highlight reports, risk logs, requests for change etc.6. Anticipate and remove delivery blockers and effectively address stakeholder. Escalate promptly any issues/dependencies that may impact delivery.7. Manage client expectations by ensuring the delivery of the highest quality service. Ensure quality standards are met on delivery, reports, and documentation.8. Act on client feedback. Maintain and monitor clients’ relationships to help facilitate delivery.9. Manage on-going communication/feedback with Technical Team Members and the client. Help Tech team in prioritizing the fixing of bugs and errors.10. Prevent scope creep and gold plating.11. Support and provide guidance to team to achieve personal, team-based and professional goals.12. Monitor the team’s required competencies and ensure for the enrolment for relevant learnings to bridge the gaps in the competencies.13. Manage the performance of the team and identifies opportunities for performance and productivity improvement.14. Set reasonable, challenging, and clear performance goals for direct reports.15. Monitor performance and provides appropriate feedback. Appraise team members based on set KPIs.16. Facilitate communication and team building activities within the team.17. Update knowledge and skills inventory for team members.18. Involved in quality Planning, defining metrics, identifying, and eradicating process gaps.

India

1. Interacted with clients to understand the project requirements/scope. 2. Developed application using Java/J2EE platform. Implemented the Model View Control (MVC) structure. Implemented server-side programs by using Servlet, JSP and JDBC. 3. Involved in creating basic SQL for CRUD operations and advanced SQL for procedures. 4. Created DAO classes to implement CRUD operations by using JDBC transactions. 5. Applied Java Collections such as HashMap, List to store data and passed along with JSP efficiently. 6. Applied Object-Oriented Programming (OOP) principles by using Interface, Abstract, Overriding and Overloading. 7. Worked on form validation, error handling and event handling using JavaScript. 8. Bug fixing and maintenance of the product. 9. Coordinating closely and productively with other teams. 10. Mentoring junior members in the team. 11. Ensuring smooth delivery of the project.

Mumbai Area, India

1. Application testing and troubleshooting/debugging 2. Worked with core Java business components and services including Soap and RMI 3. Multi-tier development environment with rigorous testing and documentation requirements 4. Developed Servlets & JSP pages for administrative tools, using custom tags 5. Configuring the data source in hibernate configuration file 6. Extensively used DOM Parser to Parse the XML document 7. Implementing MVC architecture using hibernate value objects and mapping xml files 8. Configured JMS and JNDI in Rational Application Developer 9. Used commons and log4j logging framework 10. Worked on Unit and Integration Testing 11. Used JavaScript for client side validations in the JSP and HTML pages 12. Performed unit testing, system testing and integration testing

Mumbai Area, India

1. Responsible for software development and web development projects. 2. Accountable for analyzing requirements, developing designs, implementing and testing software/web applications using Java, J2EE, JSP, Weblogic, JavaScript, HTML, and SQL. 3. Develop code and Perform testing, install, configure, and troubleshoot various software programs. 4. Write, modify, and maintain software documentation and specifications.

Bachelor Of Technology (B.Tech.), Information Technology, 7.86

Activities and Societies: Sports,Cultural Event Organisation

Higher Secondary, Science, 71.3%

General Studies, 88%