Senia Keels Email & Phone Number

Enhance executive leader effectiveness by providing high level administrative support.

Washington D.C. Metro Area

VirtualSen Solutions offers a multitude of premier Virtual Assistant services including (but not limited to): Administrative Services, Membership Management & Customer Service, Social Media Marketing, HR/Recruiting, Event/Meeting Management and Bookkeeping. My experience includes work in various sectors such as non-profit, telecommunications, Information Technology, Federal Goverment, Federal Law Enforcement, Book Publishing and more!

Washington D.C. Metro Area

Manage and support Chapter and regional leaders, new chapter development, chapter compliance, membership, fundraising, donations, awards and scholarships, special events and programs and conference planning. Develop and execute member retention strategies. Provide board with member statistics and trends reports. Oversee the accuracy of member and chapter records. Manage and oversee the NetForum Abila AMS/CRM system.

Arlington, Va

As the Membership Specialist, I oversaw the report management for member engagement and program teams including new member and renewal reports, committees, peer groups, and supplementary subsets of membership; conducted research and analysis of member services and served as the Centralized Organization Data Manager – liaison between member engagement and IT. Provided key assistance with the organization’s annual meetings involving overall logistics. Coordinated State Health Leadership Initiative project actions; provided recommendations on the utilization of grant funds.My achievements included enhancing the project efficiency and participation for the organizational Policy Committees as a key member of the Project Management Lead Team by evaluating and modifying the committee management and structure, including appointment and term limit process; served as a Project Manager in creating the Association Management System (AMS) implementation plan (configured numerous modules and collaborated with Leadership Team); optimized the operative productivities by developing the organizational supporting documentation on best practices for system usage and federal agency taxonomy; and conducted training sessions with team members on CRM system utilization (collaborated with IT in providing vital assistance with the development of training materials and a user guide).

Arlington, Va

In this role, I administered the contract management including examining and ensuring sub-award contract invoices align with the scope of work and the associated budget; composed sole source justifications and contracts. Led the logistical functions of Senior Deputies Annual Meetings involving site inspections and selection, budgeting, designing and managing registration process, and travel arrangements; organized pre and post event statistical data.During my time in this position, I reduced the workload and processing errors through the development of a Registration System (optimized and established registration process); increased customer satisfaction rate 30% for Senior Deputies Annual Meetings and Leadership activities through the development of a hotel / travel arrangement registration process; enhanced the operational efficiencies by designing administrative procedures and best practices (developed associated forms and organizational training materials); and performed training meetings with team members on operational processes.

Washington D.C. Metro Area

While with the company, I managed the accounts payable and receivable processes, employee health benefits, payroll, attendance, and company trainings; oversaw the timely filing of tax documents and lobbying reports. Negotiated all office contracts, including equipment, maintenance, and purchasing; evaluated and ensured budgetary compliance.My successes included establishing the primary resource of company information by creating an official employee handbook; improved functioning effectiveness by converting the bookkeeping system from manual to automated and incorporating accounts payable and receivable processes (decreased errors); and led the office expansion project including overall coordination, negotiating contracts for equipment and office furniture systems, and construction and installation services.

Washington D.C. Metro Area

I delivered information to the public encompassing editing and distributing press releases, organizing news clips, and coordinating news conferences; screened, evaluated, and distributed inquiries to the Chief and Public Affairs Specialists. Administered database management involving adding, deleting, and editing physical property for local and field Public Information Officers; maintained classified department files. I also edited and completed the 2006 Women in Federal Law Enforcement (WIFLE) Strategic Plan and Brochure.