Sheena G. Email & Phone Number

Dubai, AE

Dubai, Dubai, United Arab Emirates

• Analyzed top of the funnel metrics to drive pipeline goals and revenue growth in the UAE market segment.
• Developed and executed new prospecting strategies through outbound activities and industry events.
• Collaborated cross-functionally to implement key sales processes for consistent revenue growth.

United Arab Emirates

• Successfully closed 70% of sales negotiations, resulting in increased revenue for geidea.
• Managed customer relationships and sales cycle to secure new business in POS/ECR software.
• Collaborated with internal teams on cross-functional projects to enhance product offerings.

United Arab Emirates

• Generated 20 new SaaS mobility qualified leads monthly through targeted outreach, cold calling, and email campaigns.
• Qualified leads with a success rate of 30%, ensuring high-quality opportunities for the sales team.
• Conducted initial product presentations for 15 leads weekly, achieving a 20% conversion rate.

Dubai, United Arab Emirates

• Leveraged Sales Navigator and Zoom Info to source and qualify new leads based on industry and regional focus.
• Set a target of making 80-90 cold calls daily to identify Ideal Customer Profiles (ICPs) and map relevant buyer personas.
• Qualified and scheduled meetings using the BANT framework to ensure high-quality leads.

Jebel Ali, Dubai

• Led business development efforts in the UAE retail market, achieving monthly sales quotas of USD40-60,000 through new business acquisition and nurturing existing accounts.
• Conducted on-site evaluations to understand client needs, fostering strong client relationships and identifying new opportunities for profitability.
• Successfully managed retail sectors in the UAE, recommending improvements to service offerings and securing Annual Maintenance Contracts (AMC).

Makati, Philippines

• Managed US accounts as a SR Customer Care & Escalation Specialist, utilizing technical knowledge and empathy to support customers across time zones.
• Developed deep understanding of connecting with customers and resolving issues efficiently.
• Achieved high customer satisfaction ratings through effective problem-solving and communication skills.

Philippines

• Provided excellent customer service for one of the Largest Cable Providers in the US, including Comcast and Charter.
• Successfully connected callers to the correct person or department, ensuring efficient communication.
• Exceeded targeted sales quotas for both new and upsell products, contributing to company revenue growth.

Philippines

• Mentored and trained new and established employees in sales techniques, handling challenging calls, and customer complaints.
• Managed a team of 10-20 agents, ensuring successful appointments and conducting surveys for feedback.
• Promoted to accounts verifier for a telemarketing account after achieving 3rd place in sales for an online yellowpages account.

Dit, Information Technology

Activities and Societies: Information Technology

Bachelor'S Degree, Computer Science

Bachelor'S Degree, Computer Science