Siddharth Sen Email & Phone Number

Pune, Maharashtra, India

• Experience in understanding the clients and user requirements, planning for the delivery, designing the possible types of test cases and test matrix preparation. • Implemented the Domestic YQ surcharges on Japan Domestic Market to help cover the cost of fuel which can be significant expense for airlines.• Contributed on creating multiple test scenarios to check the behavior of YQ surcharges based on multiple factors like issuance, reissuance and refund of the PNR created from ARD Web and cryptic.• Created the PNRs for each of the scenarios from ARD Cryptic and performed subsequent reissue and refund to check the YQ surcharges and display on tax part.• Worked on Dynamic waiver Reissue (Same Fare type and cabin downgrade) and Refund to check the YQ behavior while performing multiple sub changes like Date changes, flight changes, Cabin upgrade & downgrade from ARD Cryptic.• Worked on display part of pricing entry (FXP), TQT (TST Display) and FWT (Tax Breakdown) while issuance and reissuance of the PNRs. • Worked on Amadeus Customer Service Point (ACSP) to raise and track the PTRs while facing any bugs during execution

Tokyo, Japan

• To stay ahead, you need to deliver customer-centric, efficient and cost-competitive airport processes. You can only do this with a modern departure control system that offers advanced, integrated solutions. You need Altéa Companion App – Customer Management.•Used Companion app in ipad to provide solution for Airport departure control system providing offers like Boarding, Seating, Baggage, adding Regulatory information

Tokyo, Tokyo, Japan

• Interacted with JAL client to discuss the business requirement and helps to support JAL in managing their airlines loyalty schemes• As an analyst, we enrolled to FFP Program by creating JMB member and issued Award PNRs from ARD with the help of Loyalty points to check and control the loyalty behavior from iFLY. Also, customer can be redeemed for free air travel, or additional services or benefits • Prepared on Redmine tool to raise, tracking the defects related to multiple services from iFLY applications and overall progress of a project.

Chennai Area, India

• Worked on JAL FFP program (iFLY, a product from IBS) to address the challenges of loyalty program and to support JAL in managing their loyalty schemes. • With iFLY loyalty, JAL would you be able to fully integrate customer management, partner creation, accrual, redemption and analytics.

Chennai, Tamil Nadu, India

• Analyzed on Amadeus Flex Pricer (Altea Reservation Desktop tool) to enhance the reservation system using powerful shopping capabilities. This returns the cheapest price available per date in calendar mode for different fares• Used Amadeus Altea Suite (GDS System), a complete passenger service system which offers reservations, Inventory and Departure Control System delivering a unique, integrated solution to JAL system• Created multiple PNRs from ARD to check the behavior of Airline shopping (Flight recommendations), Pricing (Taxes & total amount) and Ticketing (Seat confirmation with Ancillaries services)

Chennai, Tamil Nadu, India

• Interacted with New Development Capabilities (NDC) Program launched by IATA as part of Air Nippon Airways system to enhance the shopping experience, deliver rich content and best ancillary services to their customers• Worked on testing the flow of Skyscanner and Google flight UI for Ticketing & Reservation. This provides NDC benefits for personalized fare, seat offers and transparent shopping experience as per customers request• Innovated on Postman tool for creating the XML request for Airline shopping, offer price, ancillary services and order solution to understand the behavior of each response• Analyzed on various problem tickets and defects on JIRA and Backlog related to multiple applications including check- in, Reservations and Ticketing system

Bachelor Of Engineering - Be, Computer Engineering, 8.2 Cgpa

Activities and Societies: Attend different seminar on data analysis, cyber security and webinar on Microsoft.Completed B.E from Computer.

Intermediate In Science, Maths And Science, 72%

Learn Advanced Mathematics and interested in solving different puzzle, aptitude and reasoning.

10Th Class, Mathematics And Computer Science, 8.0 Cgpa