Siddharth Sen Email & Phone Number

Port Blair, An, In

Dallas, Texas, United States

HighLevel is a comprehensive, all-in-one marketing platform designed to help businesses automate their marketing efforts, manage customer relationships, and streamline their operations.My responsibilities include:-● Helping new clients get started with the platform, including setting up their accounts and guiding them through initial configurations.● Providing one-on-one assistance to ensure clients understand how to use the platform effectively. This involves troubleshooting issues and answering any questions they may have.● Monitoring the health and success of customer accounts, including tracking usage metrics, identifying potential issues, and proactively reaching out to clients.● Addressing and resolving any technical or operational issues that clients encounter, coordinating with other teams as necessary.● Gathering and communicating customer feedback to the product team to help drive improvements and feature development based on user needs.● Maintaining detailed records of client interactions and providing regular reports on account status, usage trends, and overall customer satisfaction.

Mumbai, Maharashtra, India

Klimb is a Software-as-a-Service (SaaS) company specializing in application tracking solutions for recruiters. Klimb combines automation technology, deep recruiting knowledge, and ease of use to redefine recruiting experience.My responsibilities included:-● Assisting clients in implementing Klimb's software and configuring it to meet their specific requirements.● Conducting training sessions to educate customers on effectively using the product.● Resolving customer inquiries, issues, and complaints promptly and professionally.● Collaborating with cross-functional teams, such as product and dev, to address customer needs, feature requests, and feedback.● Tracking and analyzing customer success metrics to measure the effectiveness of the product and identify areas for improvement.● Formulating and curating Product Update Mailers and User Guides.

Port Blair, Andaman And Nicobar Islands, India

Port Blair, Andaman And Nicobar Islands, India

Phagwara, Punjab, India

Spearheaded and oversaw the administrative and operational functions of the organization.

Phagwara, Punjab, India

Lead and mentored the content team. Strategized content ideas to increase social media engagement.

Phagwara, Punjab, India

Lead and directed the routine functions of the Human Resources (HR) Department including hiring and interviewing candidates, enforced organization policies. Handled discipline and termination of members in accordance with organization policies.

Phagwara, Punjab, India

Lead recruitment drives and was a part of the interview panel. Assisted in the onboarding of the new recruits.

Phagwara, Punjab, India

Designed and curated contents for official documentations, posters and social media posts.

Phagwara, Punjab, India

Bachelor Of Science (Honours), Agriculture, 7.65

Activities and Societies: One India 2022, Orator

Intermediate, Pcb, 72.40%

Matriculate, 8.4