Senthil Kumar Email & Phone Number

Chennai Area, India

Managing 2 teams with 35 members.Organizing daily team huddle meeting to discuss new updates and followups.Delegating tasks to team leads and reports building work to team SME's.Overseeing day-to-day team operations.Set clear team goals and KPI's.Creating an inspiring team environment with an open communication culture.Developing and implementing a timeline to achieve targets.Monitoring team performance and reporting on metrics.Discover areas where processes can be improved and more efficient.Identify the process gaps and arrange training needs and provide relevant coaching.Listening to team members' feedback and resolving any issues or conflicts.Recognizing team performance and always motivating them to be well built.Examine individual high performance for reward accomplishments.Participate in weekly touch base calls with US operations team to discuss on team's performance.Closely work with the IT team to bring new software tool for team activities and needs.Conducted weekly operation synchronization meetings with Team leads & SMEs to manage organizational chart, improve efficiencies, streamline processes, and identify reluctant tasks.Acts as an extension of the manager and provides performance feedback to management on team members.Prepare metrics dashboard for team utilization report, defect tracker and inventory report.Resource planning and hiring new resources to team for the open positions.Sound knowledge on loan lending operations.Broad knowledge of NACH and MIC process.Monitoring fund disbursements and payment debits/credits.Solid knowledge of processing IVR payments, Payment Refunds, Payment Spreads and Adjustments in client paid transactions in terms of client request.Monitoring payment and disbursal reversals received from Bank.Excellent knowledge of Bankruptcy, SCRA, Debt Management, BAP, MOD, Settlement and Collections process.Good knowledge of legal and compliance issues related to customer disputes and litigations.

Chennai Area, India

Payment Operations in Logistics.Single point of contact of Asia pacific and Northern Europe regions.Processing rate sheet quotations for customers from Asia Pacific (APA), Northern Europe (NEU) and Latin America (LAM) regions.Creating purchase and service contracts based upon customer request.Analyze the orders from customers and accept the right orders based upon request.Deals with customer escalation and keep management informed about the progress.Handling Tender, drafting, offer pricing post negotiation.Ensure SOP, Task list etc. are updated and all staffs are aware of same. Generate reports and send weekly & Monthly report to Cluster in charges.Training and auditing to new users with respect of the various activities.Organize daily and weekly meetings to solve the issues.Contribute ideas to process improvement and maintain the entity at the right level of operational excellence.

Chennai Area, India

Enrolling members in health insurance schemes and processing claims.Processing electronic and paper claims; to analyze requests and decide whether the claim must be paid or denied.Processed adjudicates for provision of deductibles, co-pays, co-insurance maximums and provider settlements.Provided timely customer service to members, providers, billing departments and other insurance companies about claims.Performed audit of randomly selected claims to ensure quality processing.Maintain Customer Relationship Management (CRM) tool.

Master Of Business Administration (M.B.A.), Finance And Financial Management Services

Bachelor Of Business Administration (Bba), Business Administration And Management, General