Senthil Kumar Email & Phone Number

Telecom professional with over 16 years of experience in product management, Quality, Product Development, Communication and Customer Service covering Middle East, Asia and Africa. A seasoned manager who builds, coaches and motivates teams to execute projects with the toughest schedule, cost and quality targets. With experience in process development, quality methods and customer care, able to perform across disciplines and improve ways of working to reach high levels of operational efficiency. With facilitation, negotiation and relationship building skills, works with customers and third party partners to reach win – win outcomes. Leading After sales services network of all major Mobile phone brands [Blackberry, Apple, Samsung etc...] across 12 + countries in Middle East and Africa region.Accountable for planning and execution of service policies and value added services to enhance customer experience & engagement programs, supplier reverse logistics & RMA, annual budget forecasts, OPEX controls, managing channel revenue, GP and financial results, Care readiness, product life cycle support & service delivery management.Responsible for sourcing new partners and developing relationships in countries where the company currently has limited or no presenceNegotiate contracts, compensation structures and performance KPI’s with potential partnersSourcing of additional revenue channels, RFI & RFP preparations, Vendor selection & service network management. Supplier & principal relationship management, continual improvement on quality of deliverables by improving process efficiency & other quality tools.Partner Performance Management which includes setting KPIs, weekly governance calls, and working together with partner to achieve KPIs

Listed skills include Telecommunications, Mobile Devices, Team Management, Vendor Management, and 7 others.