 Postgraduate in information security & cyber forensics. Passionate in organization’s revenue generation, budgeting, planning, strategy skills, problem solving abilities and analytical ability inline with customer expectation. Result-oriented senior professional with 28 years of overall experience and has dedicated 23 years to the field of Information Technology. Throughout the career, garnered proven leadership experience in various domains, including IT Infrastructure, Application, Test Management, and Web technologies. Adept at handling the overall information technologies business for both international clients from the US, UK, and Australia, as well as domestic clients. Specialized in Information and Cyber Security, EUC, Cloud, and other core domains, consistently delivering strategic initiatives aimed at increasing organizational revenue. Achieved a remarkable revenue generation of $30 million per year. Aspires to reach the CXO level in the career. Successfully managed teams of over 175 members with defined hierarchical reporting structures. Dedicated professional, evidenced by demonstrated record of success in program management, operations, resource development, and client relationship management within competitive work environments. Notably, contributed to one of his clients achieving ISO certification and process implementation. Has balanced skills span five key general management areas: client relationship management, consultative selling, financial/business management, portfolio/program management, and team/people management. Committed to expanding the leadership responsibilities, improving the organizational ability to exceed corporate goals, and honoring all long-term commitments made to customers, stockholders, employees, and the communities in which they operate. Additionally, possesses hands-on experience in Civil and Electrical.

Constructed partnerships between clients, team, vendors, and subcontractor organizations and manages the implementation of these partnerships to address business opportunities. Balanced skills in five key general management areas of client relationship management, consultative selling, financial / business management, portfolio / program management and team / people management. Be the primary focal point and owner for all activities on a large complex contract. Accountable for meeting revenue, profit, and growth objectives and for improving overall customer satisfaction targets. Built and maintained strong client relationships at all levels with the objective of being a trusted business partner. Proactively work with client to identify their business objectives, priorities and directions, critical success factors and applies this knowledge to establish and implement an Account Strategy. Translated customer requirements into formal agreements, establishing specific solutions, and leading the efforts that culminate in client acceptance of the results

Delivery and Client management

•Managing team size of 45 across PAN India and APA•Spearheading activities related to Server, Network, Service Desk Management, DB and SAP Basis Support•Accountable for overseeing multiple partners in each stream and ascertaining compliances in place during engagements with new partners•Administering multiple network connectivity between data center to geographically challenged locations with proper redundancy•Revamping production website server infra architecture with high availability•Accomplishing printer consolidation project in 2 major resorts, which is yielding 25% revenue cost saving per year•Responsible for finalizing tool for Network Monitoring and enabling alerts through SMS for all critical application databases•Taking part in finalizing Contact center management tool and it’s integration with existing CRM