Senior Manager - customer support. To drive the team to get the efficient work through team work. Taking care of customer satisfaction, support for UPS, Inverter, AVR, Servo stabiliser for various brand. After sales service to get the continues business for the growth of the organisation.

I had with Legrand UPS company, as a Service Head for Technical and customer support in UPS Industries to look after Installation, Breakdown calls, AMC, Battery sales for LI UPS, Inverter, Servo stabilizer, 1ph to 3ph from 1kva to 400kva maintenance of UPS and also battery sale and service sale. Highly skilled in setting strategic goals, building & analysis business plans and enabling smooth progress of day-to-day customer service operations Evolved volume led & value led… Show more I had with Legrand UPS company, as a Service Head for Technical and customer support in UPS Industries to look after Installation, Breakdown calls, AMC, Battery sales for LI UPS, Inverter, Servo stabilizer, 1ph to 3ph from 1kva to 400kva maintenance of UPS and also battery sale and service sale. Highly skilled in setting strategic goals, building & analysis business plans and enabling smooth progress of day-to-day customer service operations Evolved volume led & value led strategies that improved CSAT by establishing vision, mission & value statement for the Customer Service Dept. and aligning the team to achieve the mission and realise the vision for customer service Proficient in capability development with passion for designing business process solutions that resulted in integrated customer experience and improved operational performance Extended services as Functional In-charge in Nigeria for 12 Branches & 3 Area Offices with 4000 No’s of Online, 325 no’s 3-3 PH service related activity for region including all branches/ administrative activity and updating registers/ documents as per company requirements/ procedure and ISO standards Augmented sales in battery and achieved above 100% on every year An out-of-the-box thinker with proven track record of developing & implementing processes & systems to ensure timely availability of business information necessary to facilitate critical decision-making process Strong background in accomplishing training objectives, continually monitoring ways for improving organizational development and seeking ways to reduce budgets Show less