Senthil Kumar Krishnamoorthy Email & Phone Number

Chinthamani, Tn, In

Madurai Area, India

Bangalore

Handling multi level and specialized in Senior Level recruitment.- Sourcing, Screening of profiles according to the client requirement.- Short listing candidates,- Conducting a preliminary interview to analyze candidate’s needs for job change, relocation, interests and willingness/keenness to explore the opportunity. - Scheduling Telephonic/Face to Face Interview and coordinating with the client and the prospective candidates for the same.- Follow up with the candidate… Show more Handling multi level and specialized in Senior Level recruitment.- Sourcing, Screening of profiles according to the client requirement.- Short listing candidates,- Conducting a preliminary interview to analyze candidate’s needs for job change, relocation, interests and willingness/keenness to explore the opportunity. - Scheduling Telephonic/Face to Face Interview and coordinating with the client and the prospective candidates for the same.- Follow up with the candidate till the offer letter & joining. - Maintaining and updating the recruitment database.- Responsible for end to end process of recruitment.SpecialtiesChennai Location : - Senior Software Engineer - Cloud UI developers- System Engineer- Embedded Engineer- Manual and Automation Testing- RPA- Pharma covigilance - Aggregate Report Analyst / Medical WriterBangalore Location : - IT Tech Lead / Solution Architect - SAP PI/PO- IT Tech Lead / Solution Architect - ESB/EAI- Tech Lead - SAP APO / JDA- System Architect C++/VC++- System Architect JAVA/Hadoop- Filed System Engineer- Orchestration Engineer- QA Principle Engineer- UI Engineer- Engineering Manager, API/Platform development- .Net Development Lead- Senior API Platform Engineer- Senior Streaming Platform Engineer- Platform Engineer, Multi-threading and Networking- Lead Engineer - Performance & Resiliency Test- Lead Developer, Analytics- iOS developer Show less

Chennai Area, India

Client : Nissan Motor Limited (NML)Department : Information Systems and Information Technology (IS-IT)• Manage incidents from low to high-severity across the entire problem life-cycle in accordance with resolution and restoration.• Escalating both horizontally and vertically during critical and high priority Incidents tagged.• Organize support teams as required for Critical and High priority tickets.• Identifying the Problems by trend analysis and providing the… Show more Client : Nissan Motor Limited (NML)Department : Information Systems and Information Technology (IS-IT)• Manage incidents from low to high-severity across the entire problem life-cycle in accordance with resolution and restoration.• Escalating both horizontally and vertically during critical and high priority Incidents tagged.• Organize support teams as required for Critical and High priority tickets.• Identifying the Problems by trend analysis and providing the resolution to minimize the impact of Incidents that cannot be prevented.• Provide technical support to customers via telephone, email and through tickets• Analyze and troubleshoot software and hardware issues• Identify and resolve issues pertaining to network configuration, web hosting and domain registration• Respond to queries pertinent to package details, e-commerce solutions, email configurations and search engine submission packages• Create help desk documentation with step by step instructions on problem resolving techniques Show less

Chennai Area, India

Client: Bell Canada SMP ISP• Taken part in the Monthly review with the clients to improve the level of service.• Responsible for Quality of the tickets which has been raised from India center.• Responsible for Training and coaching the new consultants towards achieving the KRA metrics.• Dealing with 200+ ISP’s with regards to the customers Trouble ticket.• Setting up the target to the startup level consultants (AHT,QAetc).• Interaction with the end users, acting as a… Show more Client: Bell Canada SMP ISP• Taken part in the Monthly review with the clients to improve the level of service.• Responsible for Quality of the tickets which has been raised from India center.• Responsible for Training and coaching the new consultants towards achieving the KRA metrics.• Dealing with 200+ ISP’s with regards to the customers Trouble ticket.• Setting up the target to the startup level consultants (AHT,QAetc).• Interaction with the end users, acting as a bridge between client and Customers.• Reporting every hour about the Ticket status to the clients.• Responsible for analyzing DSL Broadband issues (voice/data) by Ticket Tracking tool OPTI.• Timely orientation of the Team through regular briefings and meetings.• Reaching and exceeding fixed targets.• To help the team members in delivering quality response through E-mails• Knowledge Transfer through understanding of Process flow & maps from Clients on new processes.• Directly reporting the team significance and status to the Group Leader on a timely manner. Show less