Prabhat Kumar Email & Phone Number

Bangalore Urban, Karnataka, India

Bangalore

Serving as a Global Process Manager, supporting & coordinating multiple centers across the regions, responsible for ensuring a high level of performance, making improvement in quality and efficiency to existing processes. Managing : Work closely with Client and Account Delivery Manager to understand the business strategy and align with Operations.  Solutioning and designing the P2P process and business rules Review and select suitable, authentic technology for our P2P… Show more Serving as a Global Process Manager, supporting & coordinating multiple centers across the regions, responsible for ensuring a high level of performance, making improvement in quality and efficiency to existing processes. Managing : Work closely with Client and Account Delivery Manager to understand the business strategy and align with Operations.  Solutioning and designing the P2P process and business rules Review and select suitable, authentic technology for our P2P process. Escalation Management.  Own SOW (Statement of work), SOPs (standard operating procedures) and BPC (Business process change).  Ensuring uniformity in the process understanding at the client’s and the organization’s end. Planning the staffing structure in the future course on the projections given. Setting up targets and goals for the process – setting and maintaining CTQ, CTP targets for the process.  Assisting in setting up SLA, OLA, KPI & GPI with client for new business. Head count analysis for new business.  Periodic review of process & process documentation and removal of non-standard activity/process. Implemented KIZEN for Process Improvement/ calibrations for quality control and ensuring that the quality and services parameters are met at all levels. Identify process consolidation benefits in term of cost and timeliness and initiate sigma/lean project to deliver end expected save/efficiencies from transition/migration. Supporting Auditor for internal and external audi Show less

Bengaluru Area, India

Lead a team of 21 members working for customer help desk for accounts payable unit. The responsibilities of the team was to resolve vendor’s queries related to their invoices, payments, defective payment, new tool implementation etc… within Asia Pacific and Western Europe. Functional areas of expertise include:Accountable for CRC and Processing team: Call Center Management Creating awareness among vendors about supplier portal Conflict Resolution Proficiency Work… Show more Lead a team of 21 members working for customer help desk for accounts payable unit. The responsibilities of the team was to resolve vendor’s queries related to their invoices, payments, defective payment, new tool implementation etc… within Asia Pacific and Western Europe. Functional areas of expertise include:Accountable for CRC and Processing team: Call Center Management Creating awareness among vendors about supplier portal Conflict Resolution Proficiency Work allocation Escalation calls Review of daily/weekly/monthly reports Process improvement Cross countries process training Nurturing talent for next level Setting up targets and goals for the process – setting and maintaining CTQ, CTP targets for the process.  Productivity-Capacity Based Turn around time (TAT) through Time studies & Capacity Planning and Accuracy Base-Lining. Undertaking responsibilities of removing unnecessary procedures in process for efficient function. Responsible for hiring employee (PA, SPA and language specialist) for third party account.  Conducting performance appraisals to ensure effective motivation of the team members. Identify potential areas for grooming Team Members for Promotions through regular assessments and mentoring. Analyzing the training need & accordingly preparing training modules on soft skills/ product/ process. Show less

Bangalore

Managed a team of 45 people handling invoice processing for Germany plant, Nordic and Germany (new business). Successfully transitioned a 20 FTE process from New Castle, UK to Bangalore, India. Managing : Holding the discussion of production planning and error analysis. Actively participating in defective payment analysis and providing the RCA and POA to the higher Management.  Setting up targets and goals for the process – setting and maintaining CTQ… Show more Managed a team of 45 people handling invoice processing for Germany plant, Nordic and Germany (new business). Successfully transitioned a 20 FTE process from New Castle, UK to Bangalore, India. Managing : Holding the discussion of production planning and error analysis. Actively participating in defective payment analysis and providing the RCA and POA to the higher Management.  Setting up targets and goals for the process – setting and maintaining CTQ, CTP targets for the process.  Productivity-Capacity Based Turn around time (TAT) through Time studies & Capacity Planning and Accuracy Base-Lining. Undertaking responsibilities of removing unnecessary procedures in process for efficient function. Responsible for hiring employee (PA, SPA and language specialist) for P&G account.  Conducting performance appraisals to ensure effective motivation of the team members. Identify potential areas for grooming Team Members for Promotions through regular assessments and mentoring. Analyzing the training need & accordingly preparing training modules on soft skills/ product/ process. Show less

Bangalore

Managed a team of 15 members, indulge in invoice processing. Accuracy was the main concern when I join the team. With proper feedback to the team member and process alignment with client we were able to achieve the expected target. After 2 months, team won the “Team of the Month” and it continues for next 2 years.Lead: Handling processing team of 15 members  Reviewing daily reporting Regular feedback session Implemented 100% verification of >100,000.00… Show more Managed a team of 15 members, indulge in invoice processing. Accuracy was the main concern when I join the team. With proper feedback to the team member and process alignment with client we were able to achieve the expected target. After 2 months, team won the “Team of the Month” and it continues for next 2 years.Lead: Handling processing team of 15 members  Reviewing daily reporting Regular feedback session Implemented 100% verification of >100,000.00 invoice. Keeping tab on defective payment Extended the control to the other teams. Reduce the corrections & availed the maximum cash discount.  Never missed the SLA Show less

Bangalore

Hired to assist the integration manager working on divestiture of a FMCG company.Lead:Calling vendor to obtain a statement of an open ItemsReconciliation the vendor accountDebit balance analysisrecovering the money for the open Creditcorrectionswrite offs/ write backs

Gurgaon, India

Worked for a German Unit of a global leader in e-commerce business. Handling German queries related to the article sold through websiteRefunding the cash discountReturn of damaged or not received articleMissing accessories or broken accessoriesCompensation for bad deliveries

Wirtschafts Deutsch & Deutsche Kultur

Master Of Business Administration (M.B.A.), Finance

Master Of Arts (M.A.)

Bachelor Of Arts (B.A.)