Prabhat Kumar Email & Phone Number

Bangalore Urban, Karnataka, India

Bangalore

Serving as a Global Process Manager, supporting & coordinating multiple centers across the regions, responsible for ensuring a high level of performance, making improvement in quality and efficiency to existing processes. Managing: Work closely with Client and Account Delivery Manager to understand the business strategy and align with Operations. .

Bengaluru Area, India

Lead a team of 21 members working for customer help desk for accounts payable unit. The responsibilities of the team was to resolve vendor’s queries related to their invoices, payments, defective payment, new tool implementation etc… within Asia Pacific and Western Europe. Functional areas of expertise include:Accountable for CRC and Processing team: Call.

Bangalore

Managed a team of 45 people handling invoice processing for Germany plant, Nordic and Germany (new business). Successfully transitioned a 20 FTE process from New Castle, UK to Bangalore, India. Managing: Holding the discussion of production planning and error analysis. Actively participating in defective payment analysis and providing the RCA and POA to.

Bangalore

Managed a team of 15 members, indulge in invoice processing. Accuracy was the main concern when I join the team. With proper feedback to the team member and process alignment with client we were able to achieve the expected target. After 2 months, team won the “Team of the Month” and it continues for next 2 years.Lead: Handling processing team of 15.

Bangalore

Hired to assist the integration manager working on divestiture of a FMCG company.Lead:Calling vendor to obtain a statement of an open ItemsReconciliation the vendor accountDebit balance analysisrecovering the money for the open Creditcorrectionswrite offs/ write backs

Gurgaon, India

Worked for a German Unit of a global leader in e-commerce business. Handling German queries related to the article sold through websiteRefunding the cash discountReturn of damaged or not received articleMissing accessories or broken accessoriesCompensation for bad deliveries

Wirtschafts Deutsch & Deutsche Kultur

Master Of Business Administration (M.B.A.), Finance

Master Of Arts (M.A.)

Bachelor Of Arts (B.A.)