19+ years Automotive experience , Currently Heading Field Customer Quality & Service support in Greaves Electric. Core experience in customer technical support comprises of active problem-solving techniques , new model vlo , field fix decisions through data analytics , Recall/ Campaign management & Warranty management Þ     Technical support - Proficiency in Diagnosis of customer complaints ,that includes Live vehicle diagnosis, field return parts vehicle simulation / root cause analysis and necessary improvements. Þ     New. Model Quality securing - Specialists in VLO process Execution & Assigning Technical Event to the right owner, follow-up & closure of issues.Þ     Supplier Quality improvement - Coordinating with the vendors, enhancing their process operations, thereby achieving the required quality levels to reduce field claimsÞ     Top Management Reporting - Conduct Monthly & weekly quality meeting with key stakeholders to review the quality issuesÞ   Customer Satisfaction- Sustain & Enhance quality by reducing the number of defects through proactive actions in field Þ   Warranty management- Expertise in Claim process management Þ   Recall & campaigns - Hands on experience in Execution & effective implementation of Recall / Service campaigns in field