Senthil Kumar Email & Phone Number

Dubai, United Arab Emirates

• Provide expert consulting and solution creation for corporate, government, and enterprise customers, driving digital transformation and enabling their evolution into AI-driven enterprises.• Leverage consultative selling techniques to deeply understand customer needs, offering tailored HP AI-powered solutions that align with their transformation goals and ensure long-term success.• Collaborate with direct sales teams and act as a liaison with presales teams across EMEA, ensuring smooth coordination and delivering successful project outcomes.• Lead high-impact technology engagements at industry events, showcasing HP’s AI-driven innovations and building strategic relationships that inspire AI adoption.• Spearhead customer-requested RFPs, benchmarking, roadmap development, and product demos, providing clients with critical insights and hands-on expertise for informed AI adoption and decision-making.• Offer technical consulting to local personal systems category teams, ensuring alignment with both business goals and emerging technology trends.• Continuously engage with the global Technical Consultant community to exchange up-to-date insights on HP’s latest technologies.• Lead problem resolution for complex customer queries, ensuring timely solutions and enhancing satisfaction through expert technical and consultative support.

Dubai, United Arab Emirates

• Led complex RFP and RFI processes, from initial data analysis through to solution design, ensuring tailored solutions that met customer requirements and business objectives through consultative problem-solving.• Demonstrated HP's key print solutions to customers, providing in-depth technical expertise and using consultative selling to showcase how the technology could address specific business needs and optimize operations.• Recruited and developed HP Technical Champions for 20+ key partners across the region, ensuring partners were equipped with the technical skills and knowledge to drive sales success through consultative selling techniques.• Delivered comprehensive technical and sales training for internal HP sales teams and channel partners, including hands-on product demonstrations of HP’s key print solutions, equipping teams to effectively engage customers with a consultative sales approach.• Managed the launch of new products and technologies for the region, overseeing New Product Introductions (NPIs) and press events from a technology perspective, using consultative selling to drive awareness and adoption.• Served as the technical resource for the Middle East and East Africa region, providing expert guidance on imaging and printing solutions, driving business growth through consultative selling and customer-centric strategies.

Bangalore

Pre-sales technical consulting for TC’s. Assist technically to meet Tender requirement.Resolving the complex problem and issues faced by HP customers (HP EMEA High Visibility Accounts-top30 customers)Lead and train L1 teams through Internship program. Helping worldwide business team to improvise the solution process for MPS. Solutions Expertise:HP ePrint Enterprise (Cloud Print)HP IPSC (Print security) HP Digital Sending ServiceHP Web jet Admin HP Access Control, HP Embedded Capture (Job Accounting Solution) 3rd Party Solutions: Safecom, Equitrac, Ecopy, Kofax, Troy. Volunteer: Team SPOC for KCS - Driving team to share technical knowledge via KCS and helping them in achieving their metrics.SPOC for Team SharePoint Design and Manage. SPOC for Employee committee events and internal events.

Bangalore

* DBD Team - Supporting solution center team to resolve complex HP IPG Products for APJ Region.

Muscat

Manage Oman region business operations & Services. Provide leadership and directions to the team towards meeting the common goals & objectives. Review monthly Scorecard, analyze the activities, tasks and develop the improvement plan.Conduct monthly Operational Review with the team and address any gaps to improve efficiency.Presented Oman region P&L report and Business operations in annual review meetings to directors and senior delegates.Handling Customer Support Escalations.

Bangalore

Handling Technical issues with related to HP Desktops, Printers, Plotters, Servers and backup devices by providing the best resolution and delighting customer in every interaction.Resolve customer queries and escalate to next level whenever applicable.Extending technical assistance to TSE’s on resolving customer’s issuesActive participation in team building activities and process improvement discussions.